Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcella Fierro

Las Cruces,NM

Summary

Accomplished and energetic person with 17 plus years experience combining management and customer service. I am motivated with strong organizational and prioritization abilities. Able to learn new tasks quickly and proficiently and will represent your establishment with friendly and professional demeanor at all times.

Overview

24
24
years of professional experience

Work History

Financial Consultant

Nusenda Credit Union
06.2023 - Current
  • Boosted member satisfaction by efficiently addressing and resolving account issues.
  • Enhanced branch operations by streamlining member service processes.
  • Assisted members with loan applications for successful approval and funding.
  • Increased new account openings through effective cross-selling of banking products and services.
  • Developed strong relationships with members, resulting in increased loyalty and retention rates.
  • Cross-sold credit cards, loans and other bank products.
  • Supported team members by sharing knowledge of bank policies and procedures.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized efficiency within the branch by effectively managing time-sensitive tasks.
  • Facilitated smooth account transfers between branches, ensuring minimal disruption for clients during transitions.

E-Lending Assistant Manager

White Sands Federal Credit Union
06.2020 - 12.2022
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Developed loyal and highly satisfied member base thorough proactive management.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Wrote and administered employee annual performance reviews.
  • Trained new team members
  • Handled member complaints by conducting research, listening carefully and taking appropriate action.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Account Office/Loan Officer

White Sands Federal Credit Union
07.2015 - 06.2020
  • Open new accounts
  • Account maintenance
  • Signature card review - Making sure accounts are set up properly and all personal information is current and correct.
  • Personal loans - signature and pledge of shares

  • Auto loans
  • Title work including title application, bill of sale
  • Loan officer worksheets
  • Cross sales - selling Gap, different types of warranty coverage and life & disability
  • IRA's contributions and distributions
  • CD's
  • Developed strong working relationships with staff, fostering a positive work environment.

Production Manager

Torres Welding, Inc
10.2000 - 05.2015
  • Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
  • Negotiate materials prices with suppliers and order materials required for all jobs.
  • Initiate purchase orders for all materials ordered.
  • Aid in planning work assignments in accordance with worker performance, production schedules, or anticipated delays.
  • Regulate and alter workflow schedules according to established manufacturing sequences and lead times to expedite production operations.
  • Prepare installation schedules for the upcoming days/weeks Schedule installations based on production forecasts.
  • Schedule appointments with potential customers.
  • Advise management regarding customer satisfaction, product performance, or suggestions for product improvements.
  • Estimate ornamental iron jobs and contact customers with pricing.
  • Prepare proposal/contracts for all orders.
  • Receive deposits and final payments for all jobs.
  • Record all monies received.
  • Prepare all work orders for billing.
  • Clean and maintain all work areas.



Education

High School Diploma -

Mayfield High School
Las Cruces, NM
05.1997

Skills

    Employee Performance Reviews

    Staff Supervision

    Understanding Member Needs

    Multitasking and prioritization

    Customer Data Confidentiality

    Proficiency in Microsoft Office and some Excell

    Sales Quota Achievement

    Excellent Attention to Detail

    Courteous with a Strong Service Mindset

    Time Management

    Professionalism

    Reliability

Timeline

Financial Consultant

Nusenda Credit Union
06.2023 - Current

E-Lending Assistant Manager

White Sands Federal Credit Union
06.2020 - 12.2022

Account Office/Loan Officer

White Sands Federal Credit Union
07.2015 - 06.2020

Production Manager

Torres Welding, Inc
10.2000 - 05.2015

High School Diploma -

Mayfield High School

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Marcella Fierro