Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marcella Fries

Short Pump,VA

Summary

Well-rounded hospice professional patient focused. Strong interpersonal skills. Empathy and compassion to provide support and guidance to volunteers and families dealing with end of life care. Knowledge of Hospice care principles. Punctual professional committed to satisfying patients needs and meeting office demands.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hospice Office Manager

Ascend Hospice
Glen Allen, Virginia
10.2022 - Current
  • Provided training to new hires on office policies and procedures.
  • Maintained confidential records relating to personnel matters.
  • Coordinated onboarding and orientation for new volunteers.
  • Maintained records of volunteering hours worked by each individual.

Hospice Marketer

Nayar Hospice
Ashland, Virginia
03.2022 - 10.2022
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Responded promptly to queries from hospital case managers or family members regarding hospice services provided.
  • Organized and facilitated events at assisted living facilities.

Education

Certification Program

End of Life Doula
Doulagivers
02-2022

High School Diploma -

Our Lady of Mercy Academy
Pittsburgh, PA

Skills

  • Staff hiring
  • Operations Management
  • Payroll Processing
  • Staff Training
  • Customer Relations
  • Office Management

Certification

Reiki Practitioner. Reiki energy healing process promotes natural balance between mind body and spirit.

Timeline

Hospice Office Manager

Ascend Hospice
10.2022 - Current

Hospice Marketer

Nayar Hospice
03.2022 - 10.2022

Certification Program

End of Life Doula

High School Diploma -

Our Lady of Mercy Academy

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Marcella Fries