Marcella Gillum
Sanger,TX
Summary
Adaptable staff leader and team player looking to contribute to a new organization. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements and maintaining inventory for success. Forward-thinking and industrious with diplomatic communication style.
Overview
4
4
years of professional experience
Work History
Shop Manager, Tattoo Artist & Piercer
Immortal, Inc.
04.2021 - 06.2023
- Managed inventory control, cash control, customer payments and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Created custom tattoo designs for customers.
- Maintained schedule and kept appointment times.
- Responsible for new employee hiring and training process
- Maintained safe working environment by enforcing adherence to safety and security protocols
Bartender, Line Cook
Jack's Tavern
06.2019 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures .
- Trained new employees
- Custodial duties
Bartender, Line Cook
Riprock's Bar & Grill
12.2019 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new employees
Education
High School Diploma -
Linda Tutt Learning Center
Sanger, TX05.2008
Skills
- Till counting
- Customer orders
- Customer Relations
- POS systems
- Sanitation procedures
- Tattoo designs
- Employee scheduling
- Schedule Management
Timeline
Shop Manager, Tattoo Artist & Piercer
Immortal, Inc.
04.2021 - 06.2023
Bartender, Line Cook
Riprock's Bar & Grill
12.2019 - 03.2021
Bartender, Line Cook
Jack's Tavern
06.2019 - 11.2022
High School Diploma -
Linda Tutt Learning Center
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