Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Marcella Hernandez
Open To Work

Marcella Hernandez

Winter Haven,USA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Senior Benefits ConsultantVP Project Management / Implementation ManagerCenter Administrator / Medical Assistant

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Winter Haven, USA, USWinter Haven, FL
Open to relocation: No

Salary Range

65000/yr - 200000/yr

Important To Me

Work-life balanceFlexible work hoursPersonal development programs401k matchPaid time offCareer advancementHealthcare benefitsStock Options / Equity / Profit SharingWork from home option

Summary

Accomplished benefits professional with over 20 years of experience in case management, team training, and account oversight, consistently delivering high-integrity service and expertly resolving complex customer escalations. Recognized for driving business growth through exceptional client relationship management and bilingual communication, earning multiple honors. Versatile skills in project management, problem-solving, and collaboration contribute to a fresh perspective and a strong commitment to quality and success. Adaptability and a proactive approach ensure the delivery of effective solutions tailored to meet diverse client needs.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Senior Benefits Consultant

Independent Contractor
United States
09.2009 - 12.2025
  • Manage full-cycle case management and recruitment for benefit educators across multiple client projects.
  • Train teams on voluntary benefit sales strategies and effective communication of medical, dental, and vision plans.
  • Execute high-volume, one-on-one laptop enrollments with a focus on employee education and HIPAA compliance.
  • Increased participation in voluntary benefits programs through targeted communication campaigns and educational workshops.

VP Project Management / Implementation Manager

Benefit Educators
Chicago
05.2018 - 06.2020
  • Directed end-to-end enrollment operations, including staff supervision, call center management, and training.
  • Partnered with IT to optimize enrollment software performance and resolve technical roadblocks.
  • Ensured data integrity and reporting accuracy while overseeing client relationships and problem resolution.
  • Guided enrollment specialists in delivering tailored service recommendations to meet diverse client needs.

Health Investigator – Underwriting

Assurant Health
Milwaukee
10.2008 - 04.2010
  • Conducted health history interviews and detailed medical questionnaires to support underwriting risk assessments.
  • Partnered with underwriting to provide accurate medical data and identify potential health risks in applicant profiles.

Agent's Assistant

Bill Hamilton Agency (American Family Insurance)
Waukesha
11.2004 - 10.2008
  • Facilitated policy processing, renewals, and coverage changes while resolving escalated customer concerns.
  • Generated agency performance reports and created standardized training materials to support office operations.

Center Administrator / Medical Assistant

Planned Parenthood
Waukesha
06.2002 - 07.2003
  • Led health center operations, budgeting, and staff scheduling to achieve operational and financial targets.
  • Resolved sensitive patient issues and managed business operations while ensuring high-level clinical compliance.

Bilingual Recruiter / Office Manager

Tandem Staffing
Waukesha
01.1999 - 06.2001
  • Managed full-cycle recruitment and bilingual onboarding/orientations for exempt and non-exempt positions.
  • Optimized office workflows, records maintenance, and administrative support functions.

Education

Associate of Arts - LPN- Did Not Complete

Matc
Milwaukee, WI

No Degree - Manual QA Engineer Certificate

Careerist
Jackson, WY
2022

No Degree - Data Analytics Certificate

Gener8tor
Orlando, FL
2023

Skills

  • HRIS & Benefits Platforms: Workday, ADP, UKG, UltiPro, BenefitFocus, Selerix, Employee Navigator, PlaneSource, Paycor, PeopleSoft, Common Census, AllApp, CRM, Epic
  • General Software: Microsoft Office Suite (Excel/Word/PPT/Outlook)
  • Software Testing, Data Analytics
  • Critical thinking
  • Client relationship building
  • Customer service
  • Organizational improvement

Certification

  • Health & Life License | Florida Department of Insurance | 2004 – Present
  • Property & Casualty License | Wisconsin Department of Insurance | 2004 – 2018
  • Data Analytics Certificate | Gener8tor (2023)
  • Software Testing & QA | Careerist (2022)
  • Nursing Coursework | MATC (2006–2008)
  • CNA Certification | WI (1997–2008)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

VP Project Management / Implementation Manager

Benefit Educators
05.2018 - 06.2020

Senior Benefits Consultant

Independent Contractor
09.2009 - 12.2025

Health Investigator – Underwriting

Assurant Health
10.2008 - 04.2010

Agent's Assistant

Bill Hamilton Agency (American Family Insurance)
11.2004 - 10.2008

Center Administrator / Medical Assistant

Planned Parenthood
06.2002 - 07.2003

Bilingual Recruiter / Office Manager

Tandem Staffing
01.1999 - 06.2001

Associate of Arts - LPN- Did Not Complete

Matc

No Degree - Manual QA Engineer Certificate

Careerist

No Degree - Data Analytics Certificate

Gener8tor

Similar Profiles

CREATE PROFILE