SAMANTHA MEAUX
Atlanta,GA
Summary
Results-oriented Customer & Technical Support professional with 10+ years of experience in customer service and business operations. Skilled in troubleshooting, client relations, technical systems, and process improvement, with a proven ability to resolve complex issues and deliver timely solutions in fast-paced environments.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Life Insurance Consultant
Stellar Consulting Solutions Inc.
Atlanta, GA
09.2025 - 07.2026
- Advised clients on annuity account options, life insurance coverage, and risk needs for over 25 life insurance providers including Farmers New World Life Insurance, Mutual of Omaha Insurance, and John Hancock Insurance.
- Reviewed policies to identify gaps, exclusions, and necessary renewal changes, and enhance client coverage alignment.
- Coordinated with carriers to gather quotes, endorsements, policy and contract documents.
- Prepared recommendation summaries for clients and internal consulting teams.
- Explained coverage terms, limits, and compliance issues in clear client meetings.
- Managed annuity contracts and insurance policies, maintaining accurate client records and policy files in consulting systems.
- Supported account reviews and monitored renewal dates to ensure that insurance plans and policies are updated to meet changing client needs.
- Assisted sales managers by educating clients on industry standards and best practices, empowering informed decisions on insurance coverages and annuity account options.
- Provided ongoing customer service support while managing inbound and outbound calls to assist clients, providing detailed, expert-level support for life insurance and annuity contracts, transactions, and responding to inquiries in a timely manner.
- Diagnosed and troubleshot technical, system, and account-related issues across SaaS platforms, identifying root causes and providing timely resolutions while escalating complex issues when necessary.
- Collaborated with other departments such as sales, marketing and finance teams on cross-functional projects.
- Negotiated competitive rates and terms with carriers, ensuring clients received optimal value for their insurance needs.
- Calculated premiums and established payment methods; received customer payments and issued receipts.
- Strategize long-term business objectives by assessing customer feedback for direction on process improvements.
- Conducted new hire training across multiple platforms, creating training guides for new talent to assist with improving operating systems, enhancing product knowledge, and risk management.
- Processed contract-level service requests, including applications and billing.
HR - Benefits Administrator
EFS COMPANY
Atlanta , GA
05.2024 - 09.2025
- Processed invoices for employee benefit plans, ensuring timely payments to maintain service continuity.
- Delivered life insurance and employee benefits support in a high-volume call center environment, responding to inbound and outbound calls regarding eligibility, claims, policy details, and enrollment options.
- Processed life insurance claims, beneficiary updates, and policy changes, ensuring accuracy while maintaining compliance with HIPAA privacy and ERISA regulations when handling confidential information related to employee benefits programs.
- Provided customer and technical support across multiple SaaS platforms, troubleshooting account, enrollment, billing, access, and system-related issues.
- Maintained excellent relationships with various client providers, including Aetna, Blue Cross Blue Shield, Delta Dental, Lincoln Financial, and Prudential to identify and offer the most competitive plans for employees.
- Processed life insurance claims and updates to beneficiaries and policies, ensuring accuracy and compliance with HIPAA and ERISA regulations.
- Demonstrated expertise in using employee benefits management software systems, including Cobra Point, Employee Navigator, Plan Source, UKG, and Workday.
- Processed invoices related to employee benefit plans to ensure timely payments.
- Collaborated with carriers and providers to resolve escalated life insurance claim issues and billing discrepancies, strengthening vendor relations in a high-volume call center.
Benefits Administration Representative
Benefits Management Solutions (BMS) Inc
Atlanta, GA
11.2023 - 04.2024
- Oversaw enrollment for over 500 organizations, assisting over 20,000 employees with company-wide yearly enrollment periods.
- Developed and administered employee benefit programs, including health, dental, vision, and life insurance.
- Analyzed existing benefits policies and recommended changes to improve cost efficiency or increase coverage options.
- Managed open enrollment processes, guiding employees on benefits and addressing inquiries to ensure informed decision-making.
- Mastered State and Federal benefit laws, including ERISA, FMLA, COBRA, HIPAA, and 401(k) administration.
- Ensured compliance with HIPAA privacy regulations when handling confidential information related to employee benefits programs.
- Assisted in developing communication materials for benefit-related topics such as open enrollment, wellness initiatives or changes in plan designs.
- Reviewed COBRA notices prior to distribution in order to ensure they met legal requirements.
- Participated in meetings between senior management, team members, and external vendors regarding proposed changes or enhancements to existing benefits programs.
- Partnered with the HR department staff on special projects related to improving administrative efficiencies around the employee benefits process.
Employee Benefits Specialist
Rose International
Atlanta, GA
09.2022 - 06.2023
- Mastered State and Federal benefit laws including ERISA, FMLA, COBRA, HIPAA and 401(k) administration.
- Oversaw the enrollment of new employees and the company-wide yearly enrollment for over 500 business clients.
- Coordinated benefits processing for enrollments, terminations, and claims while addressing employee inquiries about health benefits and 401(k) options in a high-volume contact center.
- Verified accuracy and completeness of employee benefits applications and documents during enrollment review and inputting information into the company database.
- Produced detailed reports and data models to help clients pick optimal plans and explain benefit information to ensure educated selections.
- Researched employee benefit health and safety practices, recommending changes or modifications to existing policies.
- Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information, and assisting with audits by preparing accounts and providing information.
HR Generalist
EFS COMPANY
Atlanta, GA
05.2020 - 08.2022
- Collaborated with the Human Resources Business Partners (HRBP) to devise and update policies for corporate accountability and workplace health.
- Maintain human resources records by processing applications and resumes, analyzing job descriptions and determining recruitment plan, timeline, and advertising efforts to fill positions.
- Developed incentives for employee retention above 90 percent and enhanced work culture by liaising with management to distribute training and promotional resources, delivering data and insights to improve overall employee experience.
- Partnered with Senior HR team to communicate company standards and policies, establishing and maintaining trusted relationships around the organization to optimize business and employee experience, spearheading diversity, equity, and inclusion efforts to meet company diversity goals..
Education
Bachelor of Science - Business Management
Strayer University
Atlanta , GA 08.2023 - 10.2026
Skills
- ADP Workforce Now
- Benefits Administration
- Client Relationship Management
- Cobra Administration
- Customer and Employee Relations
- Customer Service Management
- Employee Navigator System
- Employment Law Knowledge
- Insperity HRIS
- Life Insurance and Annuity Contract Management
- Microsoft Office Suite
- New Employee Orientations
- Onboarding Processes
- Open Enrollment
- Paylocity
- Payroll Administration
- PeopleSoft HRMS
- Quickbooks
- Records Maintenance
- SaaS Platforms & Support: HubSpot CRM, Intercom Ticketing System, Salesforce CRM Suite, Slack, Stripe, Zapier, Zendesk Ticketing System
- Staff Evaluations
- Talent Management
- Technical Troubleshooting & Support
- Ticket Management & Escalation
- Time and Labor Control
- UKG Pro
- Workday HCM
- Xero Accounting Systems
Timeline
Life Insurance Consultant
Stellar Consulting Solutions Inc.
09.2025 - 07.2026
HR - Benefits Administrator
EFS COMPANY
05.2024 - 09.2025
Benefits Administration Representative
Benefits Management Solutions (BMS) Inc
11.2023 - 04.2024
Bachelor of Science - Business Management
Strayer University
08.2023 - 10.2026
Employee Benefits Specialist
Rose International
09.2022 - 06.2023
HR Generalist
EFS COMPANY
05.2020 - 08.2022