Marcella Jones
Washington,DC
Summary
Results-driven IT professional with CompTIA A+, Network Security experience. Extensive background in server and network administration, optimizing IT infrastructure. Experienced educator in telecommunications and IT skills, dedicated to enhancing learner outcomes. Strong commitment to professional development and continuous improvement in technology training.
Overview
9
9
years of professional experience
Work History
Moving Help Specialist
U-Haul
09.2025 - Current
- Assist customers with their MovingHelp Orders. Whether it be assistance with booking an order, canceling an order, or reporting a problem with their services.
- Communicate with Service Providers details about customer orders.
- Help customers to find the best rate for the services they need.
General Manager
U-Haul
Washington, District of Columbia
09.2022 - 09.2025
- Managed my staff
- Provided excellent customer service
- Assist customers with renting equipment, and purchases for their move.
- Followed up with the shop on repairs
- Communicated with other centers about equipment or customers.
- Communicated and built a relationship with local law enforcement to recover stolen equipment.
Assistant Store Manager
U-Haul
Washington, District of Columbia
09.2018 - 09.2022
- Assisted the General Manager with anything they needed to get done.
- Make sure all equipment and vehicles are cleaned and detailed properly upon every return to be prepared for the next rental.
- Perform damage reports for any and all equipment returned damaged and/or not performing properly.
- Help manage staff, assign daily task for employees, greet customers and provide excellent customer service.
- Dispatch equipment on rentals, transfer rental equipment from one location to the next.
- Perform daily detailed equipment and vehicle inspections and maintenance regularly, and make sure equipment inspection stickers are up to date.
SERVICE SPECIALIST
UBREAKIFIX
Washington, DC
02.2021 - 10.2021
- Computer and cellphone troubleshooting and repair
- Assist customers with troubleshooting devices over the phone
- Assist customers in the front of the house with their devices, questions and/or concerns.
- Help customers understand how their devices and software works.
- Test repaired devices with the customers at pick up.
- Make sure the FOH stays clean neat and presentable for customers
COMPUTER REPAIR TECHNICIAN INTERN
JMilco LLC
Capitol Heights, MD
10.2020 - 01.2021
- Computer troubleshooting, & hardware repair
- Software installation and updates
- Computer programming
- Mobile repair
Customer Service Representative
U-Haul
Washington, District of Columbia
04.2017 - 09.2018
- Perform proper equipment inspections during the level return process.
- Dispatch customers in rental equipment reviewing proper rental documents needed.
- Detail all rental equipment as it returns through the level one to make sure it is safe and ready for the next family.
- Keep the lot and the front clear of all debris and trash.
- Restock stock sales items and support rental items daily throughout the day.
- Provided excellent customer!
Education
A+ IT Certification - Information Technology
United Planning Organization
Washington, DCHigh School Diploma - Computer And Information Systems
Spingarn High School
Washington, DC06.2003
Skills
Hardware setup services
Computer hardware setup
Hardware installation services
Memory upgrade services
Installation of HDD/SSD
System board setup
Device setup
Point of Sale implementation
Application deployment
Microsoft Office applications
Windows 8 platform
Windows operating system
Computing in cloud
Cloud virtualization
Customer Service
Cisco Finesse
Apsect
Cisco Secure Client
Timeline
Moving Help Specialist
U-Haul
09.2025 - Current
General Manager
U-Haul
09.2022 - 09.2025
SERVICE SPECIALIST
UBREAKIFIX
02.2021 - 10.2021
COMPUTER REPAIR TECHNICIAN INTERN
JMilco LLC
10.2020 - 01.2021
Assistant Store Manager
U-Haul
09.2018 - 09.2022
Customer Service Representative
U-Haul
04.2017 - 09.2018
A+ IT Certification - Information Technology
United Planning Organization
High School Diploma - Computer And Information Systems
Spingarn High School