Open To Work
Marcella Leisure
Fort Myers,FL
Summary
Experienced medical office support professional with over 27 years in healthcare administration, medical transcription, and case management. Skilled in EHR management, clinical documentation, patient service, and HIPAA compliance. Adept at appointment scheduling, customer service, and supporting medical teams in fast-paced environments. Seeking to leverage expertise in a medical office support role. Authorized to work in the US for any employer.
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
30
30
years of professional experience
1
1
Certification
1
1
Language
Work History
Client Advocate HCSC Corporation - BCBS of Illinois
Alta Resources
01.2022 - 09.2025
- Delivered exceptional service by promptly answering incoming calls from members.
- Addressed claim inquiries and benefits questions, offering guidance in locating healthcare providers.
- Utilized multiple monitors and Microsoft Office to streamline administrative tasks.
- Provided accurate benefit quotes and resolved member issues to ensure satisfaction.
- Managed warranty repairs and parts coordination for Stellantis customers, working with dealership service managers.
- Issued customer refunds as needed and assured customer satisfaction.
- Was recruited to BCBS Pharmacy Team assisting patients with their refills, their formulary and whether a medication was covered, contacted pharmacies on behalf of patient.
- Maintained detailed documentation for each case handled.
Case Manager
AltaResources
11.2021 - 09.2025
- Assisted Jeep Customer Care / Stellantis customers with warranty benefits and escalated cases for supervisor review.
- Managed customer cases, ensuring timely and accurate resolution of concerns. Consulted with Area Manager when resolution was delayed or not forthcoming from service manager.
- Maintained detailed records in compliance with company and industry standards.
- Provided clear communication to customers regarding case status and next steps.
- Collaborated with team members to resolve complex customer issues efficiently.
- Demonstrated strong organizational skills in managing multiple cases simultaneously.
Medical Records Specialist
Associates in Nephrology
01.2020 - 09.2023
- Oversaw requests for medical records from facilities, insurance companies, and patients.
- Navigated electronic health record systems to process all requests efficiently.
- Administered subpoenas and risk adjustments in compliance with legal requirements.
- Responded to phone calls, faxes, and emails from patients, providers, and legal entities.
- Maintained HIPAA compliance in all record handling and communications.
Medical Transcriptionist
Radiology Regional Center
01.2019 - 12.2020
- Interpreted radiological studies and transcribed reports using speech recognition technology.
- Ensured accuracy and clarity in all transcribed medical documents.
- Maintained confidentiality and compliance with HIPAA regulations.
Medical Transcriptionist
Lee Health
01.2013 - 12.2016
- Transcribed a variety of medical reports, including pathology, cardiology, and psychiatric evaluations.
- Maintained a 99% accuracy rate in daily line quota documentation.
- Provided customer service to physicians needing transcription assistance.
- Ensured timely completion of all assigned transcription tasks.
Medical Transcriptionist
Nebraska Health Center - University of Nebraska Medical Center-Omaha, NE
01.2008 - 12.2013
- Coordinated with fellows and pathology residents for accurate report preparation.
- Collected and labeled bone marrow biopsy slides and laboratory findings.
- Managed outside consultation requests and processed various medical materials.
- Developed weekly QA cases and produced reports for peer review meetings.
- Facilitated communication between physicians and hematopathologists.
Medical Assistant
Internal Medicine of Southwest Florida-Fort Myers, FL
09.1997 - 06.2001
- Performed medical assistant duties, including assisting with flexible sigmoidoscopy, EKG, and telephone triage.
- Transcribed medical reports for all providers in the practice.
- Supported office operations and patient care activities.
Medical Assistant
Michael Bell, DO-Fort Myers, FL
08.1995 - 07.1997
- Performed medical assisting duties, including taking vital signs, medical histories, and administering injections.
- Assisted in office procedures and specimen preparation.
- Maintained inventory and sample closet.
- Called in medications and communicated with other providers.
- Answered phones and supported front desk operations.
Education
GED - undefined
Fort Myers High School
Fort Myers, FLHigh school diploma or GED - undefined
Fort Myers High School
Medical Assisting - Trade school
Fort Myers Technical College
07.1995
Skills
Electronic health records (EHR) management
Customer relationship building
Medical records coordination
Organizational skills
Appointment scheduling
Customer complaint resolution
Medical office experience
HIPAA compliance
Medical software
Patient interaction
Computer operation
Word processing
Microsoft Word
Microsoft Office
Achieving HIPAA compliance
Aseptic technique
Medical transcription
Medical scheduling
Patient service
Technical Proficiency
Customer inquiry handling
Front desk
Case management
Data entry
Medical assisting
Conflict management
Driving
IT
Customer service
ICD-10
Working with individuals with developmental disabilities
Computer literacy
Records management
Phone etiquette
Clinical documentation
Medical administrative support
Certification
Driver's License
Timeline
Client Advocate HCSC Corporation - BCBS of Illinois
Alta Resources
01.2022 - 09.2025
Case Manager
AltaResources
11.2021 - 09.2025
Medical Records Specialist
Associates in Nephrology
01.2020 - 09.2023
Medical Transcriptionist
Radiology Regional Center
01.2019 - 12.2020
Medical Transcriptionist
Lee Health
01.2013 - 12.2016
Medical Transcriptionist
Nebraska Health Center - University of Nebraska Medical Center-Omaha, NE
01.2008 - 12.2013
Medical Assistant
Internal Medicine of Southwest Florida-Fort Myers, FL
09.1997 - 06.2001
Medical Assistant
Michael Bell, DO-Fort Myers, FL
08.1995 - 07.1997
GED - undefined
Fort Myers High School
High school diploma or GED - undefined
Fort Myers High School
Medical Assisting - Trade school
Fort Myers Technical College