Marcella Martin
San Francisco,CA
Summary
Seeking a position working with families where professional knowledge and background can be fully utilized.
Excellent knowledge of the physical and emotional needs of families and toddlers. Able to handle work calmly and handle stress and emergencies. Adept at building professional relationships with parents, supervisors, and coworkers. Possess a sincere and genuine passion for working with children and mothers. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
19
19
years of professional experience
Work History
Client- Service Case- Manager
Homeless Prenatal Programs
09.2021 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Prenatal Health Educator
Homeless Prenatal Program
06.2021 - Current
- Checked in on a caseload of up to 15 clients monthly
- Participated and implemented groups for pre and postnatal families
- Provided clients with proper referral when required.
Community Health Worker
Homeless Prenatal Program
07.2018 - 06.2021
- Conduct client intake, providing triage, and assessment of immediate needs
- Provide client-centered support, distributing resource materials relevant to clients’ needs
- Answering multi-phone lines, transfer calls, and redirect them or keep messages
- Greeting and Welcoming Clients at the front desk and lower lobby.
Intake Coordinator
United Council of Human Services
01.2013 - 11.2015
- Responded to inquiry phone calls and drop-in visits, and provided information about agency policies and procedures for homeless and transgender veterans
- Verified eligibility and benefits accurately and obtained initial authorizations
- Entered data and generated reports
- Performed general clerical and office duties as needed.
Child Care Aide
First Place to Start
01.2010 - 01.2011
- Worked with toddlers between the ages of 18 and 24 months
- Taught fine motor skills, changed diapers, and engaged children in physical activities
- Met with parents and discussed child progress and challenges.
Child Care Aide
Whitney Young Child Development Center
01.2005 - 01.2008
- Worked with toddlers between the ages of 18 and 24 months
- Taught fine motor skills, changed diapers, and engaged children in physical activities
- Met with parents and discussed child progress and challenges.
Security Officer
Maloney Security
01.2011
- Monitored the entrance and departure of employees, visitors, and other persons to guard against theft and maintain the security of premises
- Wrote reports of daily activities and irregularities such as equipment and property damage, theft, presence of unauthorized persons, and unusual occurrences.
Education
Child Development -
City College of San Francisco
05.2021
No Degree - Domestic Violence
Riley Center
San Francisco06.2020
Skills
- Personnel Screening
- Document Management
- Effective Problem Solving
- Client relationship management
- Empathy and understanding
Timeline
Client- Service Case- Manager
Homeless Prenatal Programs
09.2021 - Current
Prenatal Health Educator
Homeless Prenatal Program
06.2021 - Current
Community Health Worker
Homeless Prenatal Program
07.2018 - 06.2021
Intake Coordinator
United Council of Human Services
01.2013 - 11.2015
Security Officer
Maloney Security
01.2011
Child Care Aide
First Place to Start
01.2010 - 01.2011
Child Care Aide
Whitney Young Child Development Center
01.2005 - 01.2008
Child Development -
City College of San Francisco
No Degree - Domestic Violence
Riley Center
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