Marcella Rodriguez
San Antonio
Summary
As an organized and dependable candidate with strong sales skills, I am adept at managing multiple priorities with a positive attitude. With a track record of success in sales, I have a keen ability to identify and capitalize on opportunities to drive revenue growth. With independent decision-making skills and sound judgment, I am confident in my ability to positively impact company success and drive sales growth.
Overview
8
8
years of professional experience
Work History
Outbound SDR
PushPress
Remote
10.2023 - Current
- Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Collaborated with team members to achieve monthly sales targets consistently.
- Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Streamlined the sales process by identifying areas for improvement and implementing best practices accordingly.
New Member Manager
The Fitstop Crossfit
San Antonio, TX
04.2022 - Current
- Lead Nurture - Respond to customer calls and emails to answer questions about services offered.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Building and maintaining strong relationships with clients
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Effectively communicating the value and benefits of services
- Understanding customer pain points and tailoring solutions to meet those needs
- Closing deals to drive sales growth
- Developing and executing sales strategies to achieve targets and exceed goals
Assistant Director of Education
Bright Horizons USAA
San Antonio, TX
06.2018 - 04.2022
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Reviewed and refreshed Bright Horizons curriculum with faculty members to continuously improve quality of instruction.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Observed teachers and students in classrooms to gather data and improve instruction.
- Built rapport with young clients and families using tailored emails and newsletters.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
Child Care Center Director
Bandera TLC
San Antonio, TX
04.2016 - 06.2018
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Engaged with parents and families to build positive relationships for children to thrive.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Managed program paperwork and child records to comply with state requirements.
- Attended approved training and continuing education courses to maintain certifications.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
Education
Associate of Science - Education
The University of Texas At San Antonio
San Antonio, TX05.2012
Skills
- Strong ability to identify and address customer pain points through effective questioning and active listening
- Proficient in tracking and analyzing key performance indicators (KPIs) to assess effectiveness of sales strategies and adjust as needed to meet targets
- Skilled in lead nurturing, including developing relationships with prospects and effectively moving them through the sales funnel
- Adept at negotiating and closing deals, with a proven track record of exceeding sales quotas
- Strong relationship-building skills, with the ability to maintain long-term customer relationships and generate repeat business
- Proficient in developing and executing sales strategies to achieve business objectives, including identifying new markets and opportunities for growth
- Knowledgeable in utilizing sales technologies, such as CRM systems, to effectively manage leads, track progress, and streamline sales processes
Timeline
Outbound SDR
PushPress
10.2023 - Current
New Member Manager
The Fitstop Crossfit
04.2022 - Current
Assistant Director of Education
Bright Horizons USAA
06.2018 - 04.2022
Child Care Center Director
Bandera TLC
04.2016 - 06.2018
Associate of Science - Education
The University of Texas At San Antonio