Marcella Ronan
Lake Odessa,MI
Summary
Motivated veteran offering 5+ years of supervisory experience in a multi-paced environment. Adds value to any organization in need of great interpersonal and multitasking abilities. Meets tight deadlines. Loyal, committed, and indepedently-skilled to work under pressure and adapting to new situations and challenges.
Overview
15
15
years of professional experience
Work History
Administrative Support Representative
Elevate Patient Financial Solutions
02.2023 - Current
- Collaborate with other teams to identify and resolve patient account issues quickly and professionally.
- Provided administrative support to current medical provider clients.
- Actively listened to callers, handled concerns quickly and escalate any major issues to immediate supervisor.
- Answer constant flow of attorney and third-party retrieval company calls with minimal wait times.
- Update account information to accurately maintain patient records
- Maintain confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Provide exceptional customer service to attorneys, answering questions and addressing concerns.
- Enter patient demographic and insurance data into electronic billing system.
Construction Electrician Petty Officer First Class
United States Navy, USN
04.2008 - Current
- Currently holding collateral position as Officer in Charge for Naval Mobile Construction Battalion Twenty-Five.
- Responsible for mentoring, supervising, and providing professional guidance and personal development to 82 service members assigned and/or cross-assigned to our unit.
- Drafted messages and reports to keep leadership informed of any current situations using Microsoft Outlook, Access, Word, and Excel.
- Coordinated activities of subordinate personnel to support mission success.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical exercises.
- Prepared and delivered accountability reports and briefings for Senior leadership.
- Monitored and assessed mission progress and provided scheduled updates to command via high-security phone, and secured messaging systems.
Legal Services Supervisor
Elevate Patient Financial Solutions
07.2017 - 02.2023
- Maintained positive working relationship with team, fellow staff and management team.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Answered office phone and emails to answer questions and document information provided by attorneys to client services team.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Provided training in office procedures, policies, and expectations to all assigned team members.
- Mentored and provided training to new team members and developed department training manuals.
- Coordinated daily team tasking to enhance efficient workflows and improve productivity.
- Prepared thorough, accurate and well-edited documents for attorneys, third-party requestors, client communication, and internal needs.
- Provided administrative support services for multiple firm associates for various types of litigation.
- Contributed to the professional development and knowledge initiatives of current trends and industry best practices while managing a team of 11 legal service representatives.
- Accessed patient information through various software applications and internal databases, maintaining strict confidentiality to remain compliant with HIPPA regulations.
- Obtained proper authorization and identification to release confidential patient records.
- Accessed programs and set up payment strategies based on patient means and needs.
- Reported liabilities and risk management concerns to upper management team for review and handling.
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated personal job knowledge by attending leadership workshops, training sessions and other educational opportunities.
Legal Services Representative
MedData Inc.
09.2013 - 07.2017
- Performed variety of clerical and administrative duties pertaining to records procurement.
- Followed up with attorneys as needed for patient accounts resolution.
- Gathered and organized pre-trial discoveries by compliantly providing any and all billing records, notarized affidavits, and completing depositions.
- Accessed patient information through various software applications and internal databases.
- Maintained strict confidentiality of all protected health information while adhering to HIPAA regulations.
- Obtained proper authorization and identification to release any confidential records.
- Extreme knowledge of affidavit, motions and deposition preparation.
Education
No Degree - Business Administration And Management
Colorado Technical University
Colorado Springs, CO04.2014
High School Diploma -
Sierra Nevada High School
Reno, NV12.1996
Skills
- Operating Systems
- Friendly and Patient
- Strong familiarization in all Microsoft applications
- Tracking and Documentation
- Compliance with Security Requirements
- Office Supplies and Inventory
- Organizational Skills
- Office Equipment
- Issue and Resolution Tracking
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Administrative Support Representative
Elevate Patient Financial Solutions
02.2023 - Current
Legal Services Supervisor
Elevate Patient Financial Solutions
07.2017 - 02.2023
Legal Services Representative
MedData Inc.
09.2013 - 07.2017
Construction Electrician Petty Officer First Class
United States Navy, USN
04.2008 - Current
No Degree - Business Administration And Management
Colorado Technical University
High School Diploma -
Sierra Nevada High School
Similar Profiles
Johnna CrawfordJohnna Crawford
Third-Party Liability Representative at Elevate Patient Financial SolutionsThird-Party Liability Representative at Elevate Patient Financial Solutions
Brian M. BlickBrian M. Blick
Patient Services Manager at Elevate Patient Financial SolutionsPatient Services Manager at Elevate Patient Financial Solutions
Bryan ScottBryan Scott
Patient Advocate at Elevate Patient Financial SolutionsPatient Advocate at Elevate Patient Financial Solutions
ASHLEY NORFLISASHLEY NORFLIS
Lead Patient Advocate at Elevate Patient Financial SolutionsLead Patient Advocate at Elevate Patient Financial Solutions
Brittany EberhartBrittany Eberhart
Lead Preschool Teacher at Ionia Public SchoolsLead Preschool Teacher at Ionia Public Schools