Marcelle Dublin
New York,NY
Summary
Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.
Overview
3
3
years of professional experience
Work History
Front Office Manager
IHG Hotels & Resorts
New York, New York
05.2022 - 08.2024
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Coordinated with the sales team to develop strategies for attracting new business.
- Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
- Oversaw reservations received from direct calls and provided room availability information.
- Assisted guests at check-in, providing information on various services within hotel.
- Fostered relationships with local businesses and organizations to drive additional revenue streams.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Complete thorough Night Audit process
Assistant Front Office Manager
Public Hotel
Manhattan, New York
12.2021 - 05.2022
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Supervised operations and front desk agents.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Regularly evaluated customer feedback to identify areas of improvement in services.
- Oversaw inventory for products and supplies.
Education
Associate of Arts - Business Management
New York City College of Technology
Brooklyn, NYSkills
- VIP services
- Guest accommodations
- Guest services management
- Staff training and development
Timeline
Front Office Manager
IHG Hotels & Resorts
05.2022 - 08.2024
Assistant Front Office Manager
Public Hotel
12.2021 - 05.2022
Associate of Arts - Business Management
New York City College of Technology