OTEZ MYERS
3426 W Rainmill Dr,TX
Summary
Motivated individual with over ten years of hospitality experience in hotels, attractions, and premium services. Dedicated to delivering exceptional guest service while fostering strong client relationships. Excels in problem-solving, communication, and team collaboration to meet dynamic needs and achieve goals.
Overview
8
8
years of professional experience
Work History
Front Office Manager
Hilton Orlando Lake Buena Vista & Buena Vista Palace
12.2021 - Current
- Overseen daily front desk operations for high-volume resort, ensuring smooth check-in and check-out processes.
- Trained and supported front desk staff to uphold service standards and streamline operations
- Managed guest conflicts and concerns promptly to maintain positive guest experience.
- Provided tailored recommendations for dining, entertainment, and local attractions to enrich guest experience.
- Maintained hotel systems and procedures knowledge to support efficient workflow operations.
- Partnered with other departments to maintain cohesive communication and support operational effectiveness.
- Analyzed guest feedback to identify improvement opportunities, enhancing overall service delivery.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Premium Services Representative
Orlando Magic
08.2022 - Current
- Delivered exceptional customer service to premium clients during events and game days.
- Assisted in managing VIP experiences, ensuring seamless execution of hospitality services.
- Coordinated logistics for premium seating and special events, optimizing guest satisfaction.
- Collaborated with sales team to enhance client engagement strategies and improve retention rates.
- Served as a liaison between premium clients and company leadership, relaying feedback related to service quality or areas needing improvement.
- Enhanced customer satisfaction by providing personalized assistance and resolving issues promptly.
Cast Member (Merchandise / Food and Beverage)
Walt Disney World
01.2019 - 12.2021
- Developed and incorporated new skills into day-to-day responsibilities to enhance team workflow efficiency.
- Provided customer support by locating requested items and recommending relevant merchandise.
- Processed POS transactions accurately to support timely, seamless customer checkout experience.
- Located requested items for customers and promoted relevant merchandise upsells to drive higher sales.
- Ensured storefront was clean and visually appealing
- Restocked store shelves by replenishing products to maintain inventory levels.
- Provided table and cabana service by serving food and beverages to guests, ensuring timely delivery of orders.
Education
Hospitality And Tourism Management - Hospitality And Tourism Management
Florida Atlantic University
Boca Raton, FL04-2020
Hospitality And Tourism Management - Hospitality And Tourism Management
Valencia College
Orlando, FL04-2024
Skills
- Guest services
- Front Desk & Hotel Operations
- Point of Sale (POS) Systems
- Conflict resolution
- Team leadership
- VIP client management
- Fast-paced multitasking
- Client relations
- Teamwork and collaboration
Accomplishments
- Awarded with a certificate for outstanding performance from Ripley's Entertainment in 2018.
- Promoted to Supervisor at Hilton Orlando Lake Buena Vista in 2023
- Promoted to Front Office Manager at Hilton Buena Vista Palace in 2025.
Timeline
Premium Services Representative
Orlando Magic
08.2022 - Current
Front Office Manager
Hilton Orlando Lake Buena Vista & Buena Vista Palace
12.2021 - Current
Cast Member (Merchandise / Food and Beverage)
Walt Disney World
01.2019 - 12.2021
Hospitality And Tourism Management - Hospitality And Tourism Management
Florida Atlantic University
Hospitality And Tourism Management - Hospitality And Tourism Management
Valencia College