Daniela Rodriguez
Rockledge,FL
Summary
Experienced leader (with over 6 years of tenure in the hospitality and timeshare) with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach, operational efficiency, contribution to a positive guest experience and commitment to excellence.
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Devoted to fostering a welcoming environment and driving team performance to achieve high service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Manager
Westgate Cocoa Beach Resort
03.2023 - Current
- Nominated for the 2024 ARDA award for Resort Department Manager Category in representation of the organization
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented inventory control measures, maximizing room revenue during periods of high demand.
- Implemented a new PMS software system (Front Desk Console), resulting in better organization and tracking of bookings.
- Assessed data analytics reports related to booking patterns in order to optimize staffing levels during peak seasons or periods of low demand accordingly.
Front Desk Supervisor
Westgate Cocoa Beach Resort
10.2020 - 03.2023
- Served as Manager on Duty in the absence of the Front Desk Manager
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
Team Lead Beach Attendant
Westgate Cocoa Beach Resorts
12.2019 - 10.2020
- Delegated daily tasks to team members to optimize group productivity.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Demonstrated first-class customer service while providing beach rentals.
- Hosted guests at the beach and provided customer care throughout their stay.
- Supported Activities team and attendants when required.
Education
Bachelor of Arts - Mass Communications
Universidad Monteávila - Caracas, Venezuela
Skills
- Customer Service Excellence
- Communication Skills
- Leadership and Team Management
- Sales and Upselling Skills
- Attention to Detail
- Guest Services
- Office Administration
- Front Desk Management
- Staff Training and Development
- Standard Operating Procedures
- Guest complaint resolution
Certification
- Certified Field Trainer, Westgate Resorts, 10/2021
- Supervisory Skill Building Program, Westgate Resorts, 10/2023
Accomplishments
- ARDA 2024 Nominee - Resort Department Manager
- Westgate Resorts Leader of the Year, 01/2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Office Manager
Westgate Cocoa Beach Resort
03.2023 - Current
Front Desk Supervisor
Westgate Cocoa Beach Resort
10.2020 - 03.2023
Team Lead Beach Attendant
Westgate Cocoa Beach Resorts
12.2019 - 10.2020
Bachelor of Arts - Mass Communications
Universidad Monteávila - Caracas, Venezuela
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