Zair Fernandez
Doral,USA
Summary
Hospitality leader with progressive experience in front office management, operations oversight, and team development within high-volume, and boutique hotels. Proven ability to manage daily operations, coordinate cross-departmental teams, optimize workflows, and maintain exceptional guest satisfaction standards. Strong background in staff training, scheduling, property inspections, and problem resolution, with a hands-on leadership style that drives accountability, efficiency, and service excellence. Highly organized, adaptable, and results-oriented, with a clear focus on operational performance and guest experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Manager
Think Hospitality
Miami Beach, Florida
08.2025 - Current
- Managed daily front office operations and guest services at upscale hospitality establishment.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
Front Desk Supervisor
South Beach Group Hotels
Miami Beach, Florida
07.2024 - 08.2025
- Supervised front desk operations and ensured smooth guest check-in experiences.
- Managed team schedules and assigned tasks to front desk staff effectively.
- Trained new employees on customer service standards and hotel policies.
- Resolved guest inquiries and complaints with professionalism and efficiency.
Logistics Coordinator
Somostrillogy LLC
Miami, FL
06.2023 - 07.2024
- Provided clients with coaching to overcome obstacles and achieve their goals.
- Structured and delivered customized programs in both one-on-one and workshop environments, aiding and supporting clients to enrich their lives.
- Supported clients in enriching their lives through tailored guidance.
Realtor
E.X.P Realty
Miami, FL
07.2022 - 07.2023
- Guided clients in securing financing options, including mortgages and loans.
- Provided insights on market trends and local real estate conditions for informed decision-making.
- Addressed customer inquiries via phone and email regarding available properties.
Production Supervisor
RNJ Kitchens
Miami, FL
05.2018 - 11.2022
- Led and supported staff to exceed customer service expectations through optimal performance based on effective communication.
- Guaranteed appropriate operational and administrative procedures, enforcing sales, marketing, training, and production supervision.
- Supervised CNC operations and ensured quality and efficiency in production processes.
Education
Associate of Arts - Entrepreneurship
Miami Dade College
Miami, FLSkills
- Organized and diligent
- Guest services and front desk operations
- Customer relationship management
- Employee training and development
- Workflow optimization
- Office management software proficiency
- Written and oral communication skills
- Customer service excellence
- Client relations management
- Administrative support
Certification
Digital Marketing Certification, Domestika
Volunteer Experience
- Worked with organizations like 'Foster Care' donating to children.
- Assisted 'Stronger Than We Know' in supporting women with cancer.
Languages
English
Full Professional
Spanish
Full Professional
Italian
Limited
Timeline
Front Office Manager
Think Hospitality
08.2025 - Current
Front Desk Supervisor
South Beach Group Hotels
07.2024 - 08.2025
Logistics Coordinator
Somostrillogy LLC
06.2023 - 07.2024
Realtor
E.X.P Realty
07.2022 - 07.2023
Production Supervisor
RNJ Kitchens
05.2018 - 11.2022
Associate of Arts - Entrepreneurship
Miami Dade College