Rubin Spencer
Hoilday Inn Express
New Orleans,LA
5
years of professional experience
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Front Office Manager
1 Month- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Developed and implemented office procedures to enhance efficiency and improve workflow.
- Coordinated communication between departments, facilitating timely information exchange.
- Trained and mentored new front desk staff, enhancing team performance and service quality.
- Resolved guest inquiries and complaints with professionalism, improving customer satisfaction ratings.
- Implemented inventory management processes for office supplies, reducing costs through efficient procurement strategies.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Utilized advanced software tools to manage client data securely while maintaining confidentiality standards.
Front Desk Agent/Night Audit
2 Years 11 Months- Managed guest check-in and check-out processes ensuring efficient service delivery.
- Addressed guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Trained new front desk staff on operational procedures and customer service standards.
- Enhanced front desk operations by developing streamlined check-in procedures, improving efficiency.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Night Shift Supervisor
9 Months- 1. Assisted in the training of new front desk agents
- 2. Attained top customer service ratings every month
Human Resources Assistant
1 Year 1 Month- Recruited and trained new employees each year
- Recruited clients, some international, for face-to-face interviews.
- Developed a career advancement program focused on employee satisfaction and retention.
Education
Graduated in Diploma
Associate of Arts - Music
Skills
Time management
Guest services
Leadership
Communication skills
Microsoft
Word
Computer literacy
Customer service
Front desk
Typing
Shift management
Events management
Office management
Interviewing
QuickBooks
Hotel experience
Guest relations
Human resources
Data management
Hospitality
Supervising experience
Sales
Cash handling
CRM software
Night Audit
Office Administration
Event Planning
Recruiting
Administrative Experience
Effective multitasking
Workflow optimization
Customer relations
Issue handling
Records management
Staff management
Relationship building
Timeline
Front Office Manager
Hoilday Inn Express
05.2026 - CurrentRead More
Front Desk Agent/Night Audit
The Blake Hotel
06.2023 - 05.2026Read More
Night Shift Supervisor
DoubleTree by Hilton Greenway Plaza
08.2022 - 05.2023Read More
Human Resources Assistant
ADT Security
07.2021 - 08.2022Read More
John Mcdonogh Senior High School
Graduated in Diploma
Read More
Delgado Community College
Associate of Arts from Music
Read More