Marcelle Voskuil
Zeeland
Summary
Dedicated professional with expertise in customer service and team collaboration. Proven ability to resolve issues efficiently while maintaining high levels of guest satisfaction. Experienced in training new staff to enhance team performance and service quality.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Server/Bartender
Gritzmaker Social House
Zeeland
04.2024 - Current
- Delivered food and beverages promptly to maintain guest satisfaction.
- Collaborated with kitchen staff to ensure timely order preparation.
- Oversaw cash register operations during peak hours to ensure swift transactions and customer satisfaction.
- Maintained cleanliness and organization of dining and service areas.
- Assisted in training new servers on restaurant procedures and menu items.
- Addressed customer inquiries and resolved issues promptly to enhance overall guest experience.
- Processed payments accurately using point-of-sale systems effectively.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Welcomed customers, provided information, and recommended specials to boost sales and improve customer engagement.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Trained new servers on restaurant procedures and menu items.
- Managed daily restaurant operations and ensured smooth service flow.
- Trained staff on customer service standards and food safety protocols.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Implemented new menu items based on seasonal trends and customer feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Front of House Employee
Hog Wild Bbq And Catering
Holland
06.2022 - 07.2025
- Greeted and assisted customers with menu selection and inquiries.
- Operated cash register, processed transactions, and managed cash handling.
- Monitored inventory levels and communicated supply needs to management.
- Trained new employees on customer service standards and operational procedures.
- Resolved customer complaints promptly, reinforcing customer satisfaction and loyalty.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Explained menu items, took orders and delivered food courses according to instruction.
- Managed large groups efficiently, ensuring guest satisfaction throughout service.
Caregiver
Royal Atrium Assisting Living
Zeeland
06.2022 - 02.2024
- Assisted residents with daily living activities and personal care needs.
- Supported bathing, dressing and personal care needs.
- Administered medication according to established schedules and protocols.
- Monitored resident health and reported changes to nursing staff promptly.
- Maintained a clean and safe environment in living areas and common spaces.
- Collaborated with team members to coordinate care plans for residents.
- Built meaningful relationships with residents, enhancing their emotional well-being.
- Provided companionship and emotional support to promote social engagement.
- Engaged elderly clients in conversation and recreational activities to provide companionship and promote social interaction.
- Enhanced patient outlook and daily living through compassionate care and support.
- Participated in training sessions to enhance caregiving techniques and procedures.
Education
High School Diploma -
Zeeland East High School
Zeeland, MI05-2025
Bachelor of Science - Nursing And Healthcare Management
Valparaiso University
Valparaiso, IN05-2026
Skills
- Liquor, wine, and food service
- Beverage pairing
- Menu item recommendation
- Menu upselling
- Customer service
- Customer engagement
- Fast-paced service
- Point of sale
- Order processing
- Food safety practices
- Dietary restrictions knowledge
- Allergy awareness
- Dining area maintenance
- Team collaboration
- Calm demeanor
- Positive and professional
- Companionship support
- Patient care
- Health monitoring
- Medication administration
- Staff training
Languages
Spanish
Native/ Bilingual
Certification
- Certificate of Biliteracy Nationally
Timeline
Server/Bartender
Gritzmaker Social House
04.2024 - Current
Front of House Employee
Hog Wild Bbq And Catering
06.2022 - 07.2025
Caregiver
Royal Atrium Assisting Living
06.2022 - 02.2024
High School Diploma -
Zeeland East High School
Bachelor of Science - Nursing And Healthcare Management
Valparaiso University