Marcel Leroy Hamilton

• Established rapport with community members by actively participating in local events and demonstrating genuine care for their wellbeing.
• Improved outreach program effectiveness by continually evaluating and updating strategies based on community feedback and needs.
• Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
• Enhanced team collaboration by regularly sharing best practices, challenges, and successes during staff meetings.

• Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
• Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
• Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
• Provided mentorship to young individuals, fostering positive relationships built on trust and open communication.

• Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
• Optimized staff scheduling for seamless service delivery during peak hours, ensuring all shifts were adequately covered.
• Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.

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