Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcello Melendez

IT Engineer
Stone Mountain,GA

Summary

As an IT Analyst with a background in software development, I specialize in optimizing systems and processes to improve efficiency, reduce costs, and enhance functionality. I have experience analyzing complex infrastructures, identifying opportunities for improvement, and implementing reliable, scalable solutions. I thrive in cross-functional environments and excel at aligning technology with business goals.


I’m eager to apply my technical expertise to new challenges, especially in roles where I can develop innovative solutions and contribute to the success of a forward-thinking organization.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

IT Analyst

Flock Safety
10.2022 - Current
  • Resolved complex technical issues across hardware, software, and cloud systems to minimize downtime
  • Designed and implemented IT solutions that boosted productivity and streamlined operations
  • Led IT projects from planning to execution, delivering on time and within budget
  • Built automations in Zendesk, Jira, and Slack to eliminate manual tasks and improve efficiency
  • Administered and supported SaaS platforms (Jira, Zendesk, Google Workspace), managing group policies, integrations, and permissions
  • Created documentation to standardize IT processes and improve knowledge sharing across teams
  • Collaborated with cross-functional teams to deliver scalable IT solutions aligned with business needs

Field Service Supervisor

Flock Safety
02.2019 - 09.2022
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and digging for various types of pole installs and solar panel/camera equipment.
  • Maintained updated knowledge of all equipment, products and services to properly educate customers.
  • Designed processes to achieve business objectives, utilizing personal analysis and peer feedback for optimal development.
  • Educated and trained new hires on company processes.
  • Eliminated field downtime and boosted productivity by planning and restructuring installation techniques as well as creating a helpful pointers guide for technicians while in training.
  • Served as a guidance and reference for techs who need quick and effective response to issues while out on the field.

IT Technician

Self Employed
08.2016 - 01.2019
  • Coordinated quick and efficient onsite solutions while leading a team to prevent and solve multiple issues on large scale installs
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Performed software updates to eliminate security problems and protect data.
  • Increased sales by educating customers on benefits of products and services.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Configured hardware, devices and software to set up work stations for employees.
  • Collaborated with engineers in new product introduction phases to develop and verify design changes.

Education

Bachelor of Science - Software Development

Georgia Gwinnett College
Lawrenceville, GA
05.2001 -

Skills

Diagnostics, troubleshooting and resolution

Training and Development

CSS/HTML/Javascript

React

Jira/Confluence

Okta

Salesforce

Bettercloud

Kandji/FleetDM

Google Workspace

Zendesk

Certification

AWS Certified Cloud Practitioner

Timeline

AWS Certified Cloud Practitioner

07-2023

IT Analyst

Flock Safety
10.2022 - Current

Field Service Supervisor

Flock Safety
02.2019 - 09.2022

Microsoft Technology Associate (MTA)

11-2018

IT Technician

Self Employed
08.2016 - 01.2019

Bachelor of Science - Software Development

Georgia Gwinnett College
05.2001 -

Similar Profiles

CREATE PROFILE
Marcello MelendezIT Engineer
Resume profile created at Zety.com