Marcello Reynoso
Los Angeles,CA
Summary
Dynamic professional with experience at USC, excelling in event marketing and customer relationship management. Proven ability to enhance attendance through innovative promotional strategies and deliver exceptional customer service. Skilled in logistics coordination and data analysis, ensuring seamless operations and positive experiences for all stakeholders.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Home Depot
Marina del Rey, California
06.2025 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Operated cash registers and handled transactions accurately and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained knowledge of promotions, sales, and store policies for customer support.
Athletics Marketing Intern
USC
Los Angeles, California
07.2023 - 12.2024
- Developed fundraising campaigns to support athletic programs, enhancing financial resources.
- Conducted market research to identify target audiences for athletic programs, informing outreach strategies.
- Created promotional materials to boost attendance at sporting events, increasing community engagement.
- Assisted with the development and implementation of athletics marketing plans.
- Assisted with game day operations by setting up fields and arenas before each game or match.
Retail Sales Associate
USC Bookstore
Los Angeles, California
09.2022 - 05.2023
- Resolved customer inquiries and issues effectively to ensure satisfaction.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Organized merchandise displays to enhance customer shopping experience.
- Restocked shelves and updated signage to highlight special items and improve product visibility.
Cultural Relations & Univ Events -Student Worker
USC
Los Angeles, California
08.2021 - 09.2022
- Coordinated logistics for transportation and equipment rentals to support successful event execution.
- Managed attendee registration processes to ensure smooth event operations.
- Facilitated interdepartmental communication to streamline event coordination.
- Provided customer service support during events, ensuring guests had a positive experience.
- Handled inquiries from guests, providing excellent customer service.
Education
Bachelor of Science - Business Administration
University of Southern California
Los Angeles, CA12-2024
Business Certificate -
El Camino Community College
Torrance05-2021
High School Diploma -
James A Foshay Learning Center
Los Angeles, CA05-2020
Skills
- Event planning
- Customer relationship management
- Marketing strategies
- Logistics coordination
- Customer service support
- Data analysis
- Attention to detail
- Effective communication
- Game day operations
- Attendee registration
Certification
Minor in Sport Media Industries
12/2024
12/2024
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Home Depot
06.2025 - Current
Athletics Marketing Intern
USC
07.2023 - 12.2024
Retail Sales Associate
USC Bookstore
09.2022 - 05.2023
Cultural Relations & Univ Events -Student Worker
USC
08.2021 - 09.2022
Bachelor of Science - Business Administration
University of Southern California
Business Certificate -
El Camino Community College
High School Diploma -
James A Foshay Learning Center