Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcelo Chanaba

Oro Valley,Arizona

Summary

Customer-oriented employee with commitment to delivering excellent customer service. Strong worth ethic, multitasking and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience. Dedicated to safety precautions and promoting positive environment. Excellent technical abilities with software and applications and ability to handle challenging work.

Overview

3
3
years of professional experience
1
1
Certification

Work History

ARC Tour Guide

Jacob Dahlberg
01.2025 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups and cultural backgrounds.
  • Maintained up-to-date knowledge of events and attractions, recommending must-see sights to tour participants.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.

Facility Attendant

Oro Valley Community Center
03.2022 - Current
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Welcomed large volume of guests and improved overall customer service.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Monitored reservations to track incoming parties and special events.
  • Set up facility areas with supplies, tables and chairs for planned activities.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.

Recreational Aide

Oro Valley Community Center
03.2022 - Current
  • Monitored group safety and quickly intervened to end unsafe behaviors.
  • Connected personally with residents to improve participation and enjoyment.
  • Set up facility areas with supplies, tables and chairs for planned activities.
  • Integrated social aspects into activities by encouraging partnerships and team-based participation.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Enforced rules and regulations of recreational facilities to maintain discipline and safety.
  • Organized, led and promoted interest in recreational activities.
  • Met with staff to discuss rules, regulations and work-related problems.

Education

High School Diploma -

Ironwood Ridge High School
Tucson, AZ
05.2023

Skills

  • Complaint Resolution
  • POS Systems
  • Time Management
  • Customer Service
  • PPE Compliance
  • Teamwork and Collaboration
  • Strong Work Ethic
  • Employee Training
  • Cash Handling
  • First Aid and CPR
  • Computer Skills
  • Active Listening

Certification

  • Certified Lifeguard with CPR/AED for Professional Rescuers, First Aid, and Administering Emergency Oxygen, American Red Cross, Oro Valley Aquatic Center - 2023

Timeline

ARC Tour Guide

Jacob Dahlberg
01.2025 - Current

Facility Attendant

Oro Valley Community Center
03.2022 - Current

Recreational Aide

Oro Valley Community Center
03.2022 - Current

High School Diploma -

Ironwood Ridge High School

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Marcelo Chanaba