Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcelo Rosas

Waco,TX

Summary

Proven multitasker and communicator, I excelled at Texas Roadhouse by enhancing customer service and streamlining operations. Demonstrated exceptional time management and hospitality service expertise, significantly improving service flow and customer satisfaction. Adapted swiftly to change, ensuring seamless team collaboration and operational efficiency.

Professional retail worker with solid experience and readiness for any role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

4
4
years of professional experience

Work History

Cashier, Bagger

HEB Grocery Store
01.2023 - Current

Greeted customers entering store and responded promptly to customer needs.

  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Reduced wait times for customers by quickly and accurately bagging groceries.
  • Collected carts from parking lot and designated return locations.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Handled multiple payment methods securely, minimizing discrepancies and potential losses.

  • Pleasantly greeted customers and provided prompt and courteous service.

Server Assistant, Host, Broil, Dish Washer

Texas Roadhouse
05.2021 - 01.2023
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Answered customer questions about hours, seating, and menu information.
  • Collaborated with team members to ensure smooth operations during peak service hours.
  • Helped maintain streamlined kitchen workflow through effective communication with fellow cooks and front-of-house staff.
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.

Education

High School Diploma -

Midway High School
8200 Mars Dr, Waco, TX 76712
05-2022

Skills

  • Time management skills
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Hospitality service expertise
  • Multitasking proficiency

  • Adaptable to change
  • Exceptional communication
  • Safety awareness
  • Carrying purchases

Timeline

Cashier, Bagger

HEB Grocery Store
01.2023 - Current

Server Assistant, Host, Broil, Dish Washer

Texas Roadhouse
05.2021 - 01.2023

High School Diploma -

Midway High School
Marcelo Rosas