Marcelo Torres
Queensbury,NY
Summary
A high-energy professional in customer relations, adept at engaging with diverse individuals and negotiating successful outcomes. Committed to delivering exceptional support and achieving all production goals. Innovative in implementing solid solutions that boost loyalty and encourage retention Proficient in leadership roles, including training and mentoring new team members.
Overview
9
9
years of professional experience
Work History
Commercial Sales Manager
Lowe's
Queensbury, NY
09.2022 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Recruited, trained, coached, and managed sales personnel.
- Generated leads through cold calling, emailing, attending trade shows, and other methods.
- Provided detailed analysis on sales metrics to facilitate decision-making by the management team.
Manager of Operations
Lowe's
Queensbury, NY
10.2018 - 09.2022
- Coordinated training sessions for new employees on company policies, procedures, and job responsibilities.
- Oversaw and evaluated team's achievement of milestones outlined in project plans.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Flooring Sales Specialist
Lowe's
Queensbury, NY
09.2015 - 10.2018
- Participated in local community events such as home shows or open houses where prospective clients could be met face-to-face.
- Analyzed data from past sales activities in order to determine trends in customer preferences.
- Cultivated productive partnerships with industry professionals resulting in increased lead generation for potential projects.
Education
City College of New York of The City University of New York, The
New York, NYSome College (No Degree) - 25 Credits in Business Management
Adirondack Community College
Queensbury, NYSkills
- Sales expertise
- Customer Engagement
- Interpersonal Skills
- Strong problem-solving
- Leadership
- Collaboration
- Attention to Detail
- Market Analysis
- Project Coordination
- User Support
Affiliations
- Volunteer at The Egg Performing Art Center
- Volunteer at Caffe Lena
- Volunteer at Special Olympics
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Commercial Sales Manager
Lowe's
09.2022 - Current
Manager of Operations
Lowe's
10.2018 - 09.2022
Flooring Sales Specialist
Lowe's
09.2015 - 10.2018
City College of New York of The City University of New York, The
Some College (No Degree) - 25 Credits in Business Management
Adirondack Community College
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