MARCELO A. FRANCO
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
24
24
years of professional experience
Work History
Flight Attendant
Norse Atlantic Airways
05.2022 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Flight Attendant
Norwegian Air
04.2015 - 02.2021
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Used excellent customer service skills in addressing passengers' needs.
Flight Attendant
Finnair
08.2013 - 04.2015
- Welcomed passengers aboard and provided overview of safety procedures.
- Completed pre-flight safety checks to reinforce passenger safety.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Ensured safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Airport Customer Service Agent
LATAM Airlines
02.2012 - 01.2013
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Flight Attendant
TAME
03.2000 - 10.2007
- Advised passengers of flight regulations to maximize safety and security.
- Welcomed passengers aboard and provided overview of safety procedures.
- Assisted passengers with storing luggage and helped locate seating.
- Answered passengers' questions about flight, aircraft and destination.
- Offered personalized assistance to children, elderly and passengers with special needs.
Education
Associate of Science - International Business
UDLA
ECUADOR11.2010
No Degree - Teaching English As A Second Language (ESL)
LA GUARDIA COMMUNITY COLLEGE
New York, NY03.2000
GED -
METROPOLITANO
ECUADOR09.1997
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Flight Attendant
Norse Atlantic Airways
05.2022 - Current
Flight Attendant
Norwegian Air
04.2015 - 02.2021
Flight Attendant
Finnair
08.2013 - 04.2015
Airport Customer Service Agent
LATAM Airlines
02.2012 - 01.2013
Flight Attendant
TAME
03.2000 - 10.2007
Associate of Science - International Business
UDLA
No Degree - Teaching English As A Second Language (ESL)
LA GUARDIA COMMUNITY COLLEGE
GED -
METROPOLITANO
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