Marcelous Zoss
Grass Lake
Summary
Professional counter management expert skilled in driving sales, enhancing customer experiences, and optimizing inventory management. Strong focus on team collaboration and adaptability to evolving demands, ensuring smooth operations and consistent results. Proven leadership in training staff, resolving customer issues, and implementing strategic initiatives. Reliable, results-driven, and prepared to elevate store performance.
Overview
17
17
years of professional experience
Work History
Counter Sales
Marcone Appliance Parts
02.2024 - Current
- Assisted in training new hires on store policies, procedures, and best practices for counter sales success.
- Ensured customer satisfaction with prompt and courteous service.
- Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
- Collaborated with store management to optimize sales strategies for over-the-counter products and seasonal promotions.
- Coordinated with sales teams to provide accurate estimates on lead times for prospective clients.
- Generated significant revenue growth through the development and implementation of strategic sales plans.
Driver/General Warehouse Associate
Tommark
04.2022 - 02.2024
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Efficiently managed high-volume order processing during peak seasons to ensure timely deliveries and satisfied customers.
- inspected products for defects or damages before adding them to the warehouse inventory system.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
DOT Courier
Federal Express
10.2021 - 02.2023
- Contacted customers to confirm delivery details and locations.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Obtained signatures for delivery documents and packages.
- Drove safely at all times, Drive safe award for 6 consecutive quarters.
- Supported warehouse operations by assisting with loading/unloading vehicles as needed or organizing inventory during downtime between deliveries.
Press Operator
Sheridan Books
02.2018 - 08.2021
- Performed regular maintenance on press machinery to optimize performance.
- Improved color consistency across print runs by conducting thorough quality control checks.
- Proofed all job orders, securing client approval prior to production.
- Ensured timely completion of large-scale printing projects, coordinating closely with production team.
- Improved team productivity, lead training sessions on printing technology and safety practices.
Military Police Officer
United States Army Reserve
01.2008 - 08.2018
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Composed daily activity, incident and irregularity reports, including property damage, theft and presence of unauthorized personnel.
- Produced multi-source intelligence reports and products for different agency customers.
- Enhanced unit readiness by conducting regular training exercises for new recruits.
- Assisted in development of security measures for special events, leading to successful, incident-free gatherings.
Education
Criminal Justice
Western Michigan University
Kalamazoo, MIBusiness Administration and Social Work
Kalamazoo Valley Community College
Kalamazoo, MSkills
- Report writing
- Blueprint interpretation
- Logistics
- Microsoft software proficient
- Warehouse organization
- Interrogation techniques
- Forklift operation
- Community relations
Timeline
Counter Sales
Marcone Appliance Parts
02.2024 - Current
Driver/General Warehouse Associate
Tommark
04.2022 - 02.2024
DOT Courier
Federal Express
10.2021 - 02.2023
Press Operator
Sheridan Books
02.2018 - 08.2021
Military Police Officer
United States Army Reserve
01.2008 - 08.2018
Business Administration and Social Work
Kalamazoo Valley Community College
Criminal Justice
Western Michigan University
Similar Profiles
Jorge Rondon SanchezJorge Rondon Sanchez
Warehouse General Laborer at Marcone Appliance PartsWarehouse General Laborer at Marcone Appliance Parts
Maria Isela Reyes MartinezMaria Isela Reyes Martinez
Inside Sales Administrator at Coast Appliance PartsInside Sales Administrator at Coast Appliance Parts
Edgar GonzalezEdgar Gonzalez
General Mananger at U-Fix-It Appliance PartsGeneral Mananger at U-Fix-It Appliance Parts