MARCETTE CARD
Maricopa,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
CSR FRAUD AND CLAIMS DEP
Wells Fargo
07.2022 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
FC Associate
AMAZON
06.2021 - 03.2022
- Reduced order processing time through effective coordination with team members and accurate inventory management
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
Manager
Smelly Dog
09.2018 - 06.2021
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
GED -
Buckeye Union High School
Buckeye, AZSkills
- Call center experience
- Complaint Handling
- Customer Focus
- Data Entry
- Retail store support
Timeline
CSR FRAUD AND CLAIMS DEP
Wells Fargo
07.2022 - 03.2024
FC Associate
AMAZON
06.2021 - 03.2022
Manager
Smelly Dog
09.2018 - 06.2021
GED -
Buckeye Union High School