MARCETTIA JONES
Summary
To find a career that showcases current skills and the willingness to learn new skills and always ready for a challenge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
ASSOCIATE
AMAZON
11.2022 - Current
- Picked product from customer, sort product in cages to be sent out to the designated location, load product into trucks
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
BARISTA
ARKANSAS CHILDREN HOSPITAL
06.2017 - 01.2022
- Specialize in coffee beverages, cashier, assist parents if needed, stock merchandise, inventory.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new potential workers for the position.
SALES/OPERATIONS ASSOCIATE
Belk Department Store
10.2011 - 05.2016
- Assisting customers with purchases, Data Entry, operations of sales: made signage for product, merchandised and stock product, loaded and unloaded merchandise from truck
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Caterer
Panera Bread
04.2008 - 08.2011
- Panera bread
- Conducted and delivered orders, baker, cashier, barista.
- Delivered catered food and supplies to facility for on-time set-up.
- Trained team members.
Receptionist
Philander Smith College
04.2004 - 10.2005
- Summer intern position: Answering phones, operating the switch board, filing documents, data entry, running errands for the director, assisting students.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Associate of Arts - General Studies
Shorter College
North Little Rock, AR05.2022
Bachelor - Organizational Management
Philander Smith College
Little Rock, AR12.2024
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Windows
- Microsoft Outlook
- Catering
- Retail and Warehouse Operations
- Communication
- Attention to Detail
- Stocking and Replenishing
- Goal-Driven
- Energy and Physical Stamina
- Merchandise Receiving and Handling
- Clerical Support
Timeline
ASSOCIATE
AMAZON
11.2022 - Current
BARISTA
ARKANSAS CHILDREN HOSPITAL
06.2017 - 01.2022
SALES/OPERATIONS ASSOCIATE
Belk Department Store
10.2011 - 05.2016
Caterer
Panera Bread
04.2008 - 08.2011
Receptionist
Philander Smith College
04.2004 - 10.2005
Associate of Arts - General Studies
Shorter College
Bachelor - Organizational Management
Philander Smith College