MARCEY OLIVEIRA
Acushnet,Ma
Summary
Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns. From first appointment to last I make sure the patient has all information needed for treatment they will receive.
Overview
31
31
years of professional experience
Work History
Dental Receptionist
Dartmouth Dental
North Dartmouth, Massachusetts
01.2009 - Current
- Scheduling Patients with correct time of which service is being provided
- Checking in and out patients
- Collection and calculating of patients co-payments
- Posting of payments
- Maintained patient records accurately within electronic health record systems.
- Verified patient's eligibility for benefits under various insurance plans.
- Verified, updated and entered patient information into system.
- Processed referrals to specialists when required by the dentist.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Arranged documents for insurance claims.
- Training of new hires
Owner
Electric Tanning Club
01.2007 - 12.2008
- Quaterly Book Keeping
- Greeting of clients and collecting payments for services
- Santization
Dry Cleaner Assistant
JNL Dry Cleaners
01.1995 - 01.2007
- Greeted customers and collected payments
- Sorting and bagging of clothing
- Trained all new hires
Education
High School - General Studies
APPONEQUET HIGH SCHOOL
Lakeville, MA06-1997
Skills
- Customer Service
- Organization
- Verifying Insurances
- Issue Resolution
- Dental Terminology
- Patient Flow Management
- Payment Processing
- Phone and Email Etiquette
- Insurance Billing
- HIPAA Compliance
- Dental staff support
- Patient Scheduling
- Mail Sorting and Distribution
- Excellent multitasking capability
- Incoming Call Reception
- Understanding of dental insurance
- Pleasant speaking voice
- Patient documentation
- Adept at multi-line phones
- Patient Services
- Billing department support
Timeline
Dental Receptionist
Dartmouth Dental
01.2009 - Current
Owner
Electric Tanning Club
01.2007 - 12.2008
Dry Cleaner Assistant
JNL Dry Cleaners
01.1995 - 01.2007
High School - General Studies
APPONEQUET HIGH SCHOOL