Marcey Farley
Angleton,TX
Summary
Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Insurance Administrative Assistant
Jen Smith-Texas Farm Bureau
Angleton, TX
08.2024 - Current
- Answer incoming calls and emails from policyholders, banks and other insurance companies to answer questions or provide assistance.
- Assist walk in clients, set up client reviews and assist with cross selling
- Help customers with all aspects of billing (questions, payments, etc.)
- Maintain detailed records of customer interactions, transactions, comments and complaints in a database.
- Provide customer service by responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers and billing clarification.
Field Insurance Service Representative
Texas Farm Bureau Insurance Company
Angleton, TX
11.2022 - 03.2024
- Process changes in insurance policies and periodically reassess client needs
- Attend training and educational seminars to enhance knowledge and credentials
- Navigate computer system to look up customer information and update policies
- Check documentation for appropriate coding, catching errors and making revisions
- Correspond with insured or agent to obtain information or inform of account status or changes
- Handle modification and updating of policies
- Collect payments, process receipts and inform policyholders of outstanding balances
Substitute Teacher
Angleton Independent School District
Angleton, TX
10.2022 - 11.2022
- Enforce classroom routines to keep students on schedule and operating at consistent level
- Implement lesson plans assigned by classroom teacher to educate students about key concepts
- Provide notes and reports on school day activities to primary teacher
- Maintain student attendance and assignment records to prevent lapses during teacher absences
- Provide classroom instruction outlined in teacher's lesson plans
- Monitor appropriate use and care of equipment, materials and facilities
- Remain up-to-date with emergency procedures to keep students and staff safe in emergency events
Latent Print Examiner
Brazoria County Sheriff's Office
Angleton, TX
11.1999 - 03.2022
- Comparison of latent print evidence
- Went over latent evidence with prosecutors pre-trial
- Testify in court as an expert witness
- Fingerprint expert in county, district & federal courts
- Research statute of limitations for destruction of evidence
- Report writing
- Reviewing and filing reports
- Maintain records and evidence
- Assist in training
- Assist in inventory of evidence
- General administrative duties such as file maintenance
- Focused, organized and detail-oriented while working on several cases simultaneously
- Superior confidentiality in mail, telephone and in-person communications
Jailer
Brazoria County Sheriff's Office
03.1999 - 11.1999
- Searched prisoner cells and belongings for contraband and weapons
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel
- Inspected all incoming and outgoing mail for contraband
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments
- Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions
- Supervised inmates during day-to-day activities
- Promoted safety, order and functionality of the jail facility
- Inspected locks, window bars, doors and security systems to support escape prevention
- Conducted proper release of inmates
Assistant Bookkeeper
Brazoria County Sheriff’s Office
01.1997 - 02.1999
- Bookkeeping tasks involving jail fines and bonds
- Assist in processing of payroll
- Performed clerical duties such as replying to emails and answering phone inquiries
- Performed efficient hard copy and electronic filing of reconciled records and tracking petty cash
- Safeguarded cash transactions, deposited receipts after reconciling money to original documentation and recorded receipts for processing in automated accounts receivable system
- Assisted and supported external and internal audit teams
- Assist Sheriff’s Secretary in answering phones and setting up appointments for the Chief and Sheriff in the Sheriff Secretary’s absence
Administrative Assistant
Brazoria County Sheriff's Office
09.1994 - 01.1997
- Entry of offense reports
- Schedule and coordinate meetings for Investigators
- Distribution of press releases
- General administrative duties such as file maintenance and research
- Observed deadlines, enabling timely completion of tasks
- Clerical functions for office support
- Followed confidentiality rules to preserve data quality and reduce potential information compromise
- Received and distributed incoming mail, messages and packages to appropriate individuals
- Answered multi-line telephone system and routed calls to appropriate personnel
- Copied, scanned and filed documents to maintain office records
- Responded to requests by preparing and sending files and documents
Dispatcher
Brazoria County Sheriff's Office
03.1994 - 09.1994
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Tracked changes in computer system to keep records current and accurate
- Kept detailed and updated records of calls in physical and electronic databases
- Communicated with individuals within inbound call center setting to complete dispatch support for general and 911 calls
- Responded immediately to emergencies by initiating outbound calls to our Deputies and emergency contacts
- Trained employees on dispatching procedures to properly handle daily calls
Warrant Clerk
Brazoria County Sheriff's Office
01.1994 - 03.1994
- Complete clerical work
- Review and process arrest warrants
- Respond to public inquiries
- Complete background checks
- Observed deadlines, enabling timely completion of tasks
- Clerical functions supporting office
- Followed confidentiality rules to preserve data quality and reduce potential information compromise
- Received and distributed incoming mail, messages and packages to appropriate individuals
- Created, updated and maintained detailed documents
- Answered multi-line telephone system and routed calls to appropriate personnel
- Directed clients and guests to correct departments, rooms and staff members
Education
High School degree -
Columbia High School
Skills
- Strong ability to multi task
- Strong organizational and time management skills
- High degree of attention to detail and accuracy
- Friendly and positive communication
- Perform well under stress
- Team oriented attitude
- Adaptable to new responsibilities
- Proficient in Microsoft Office (Word, Excel and Outlook)
Certification
- General Lines-Property & Casualty License
- Adjuster-All Lines License
- General Lines Agent-Life, Accident, Health & HMO
Timeline
Insurance Administrative Assistant
Jen Smith-Texas Farm Bureau
08.2024 - Current
Field Insurance Service Representative
Texas Farm Bureau Insurance Company
11.2022 - 03.2024
Substitute Teacher
Angleton Independent School District
10.2022 - 11.2022
Latent Print Examiner
Brazoria County Sheriff's Office
11.1999 - 03.2022
Jailer
Brazoria County Sheriff's Office
03.1999 - 11.1999
Assistant Bookkeeper
Brazoria County Sheriff’s Office
01.1997 - 02.1999
Administrative Assistant
Brazoria County Sheriff's Office
09.1994 - 01.1997
Dispatcher
Brazoria County Sheriff's Office
03.1994 - 09.1994
Warrant Clerk
Brazoria County Sheriff's Office
01.1994 - 03.1994
High School degree -
Columbia High School
- General Lines-Property & Casualty License
- Adjuster-All Lines License
- General Lines Agent-Life, Accident, Health & HMO
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