Marchaeus L. Bacon
CCLE Facilitator/Agile Practitioner 3
Landover,MD
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. An Agile and adaptable leader who is concerned with the needs of both employees as well as consumers via Consumer Centricity, and DEI. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
CCLE Program Facilitator/Chief of Staff
UHG, United Health Group
03.2023 - Current
- Leading initiatives to further build out the program with stakeholders such as DEI, Communications, Early Careers, the people team, and the office of the CEO as Chief of Staff to the Director of the program.
- Building programs and events for: Career fairs, Speakers Series, and Shadowing Programs.
- Met with leaders from other areas of the business such as DEI to forge networking partnerships as the program continues to evolve.
- Working at the forefront of transformation in the organization toward more consumer-centric mindsets and practices.
- Leading change for the CCLE team, bringing discipline and guidance to how we prepare, equip, and support individuals to successfully adopt change in order to drive organizational success and outcomes.
- Contributing to the diversity of thought and high performance of the CCLE support team, bringing your whole self and creating an environment of psychological safety that enables others to do the same.
- Leading Diversity, Equity, Inclusion, and Belonging initiatives for the department and the program as a certified DEIB Facilitator.
- One of lead Instructional Designer, planning and preparing for new learning intensives as they happen.
- Leading an Agile Scrum Team of 16 people through the program.
- Coach and lead teams through Agile Projects lasting 15 to 16 weeks In length.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
Change Manager/ DEI Consultant
United Healthcare Group
05.2021 - 03.2023
- Train new Change Managers for Prosci Certifications.
- Manage Prosci classes as training Executive Producer.
- Plan and execute all aspects of Prosci Training for team.
- Working to build the networks needed to lead leaders and people through change.
- Leading through change while demonstrating resilience in the face of difficulties, change, setbacks, failure, and other adversity.
- Lead CDO and corporate teams through Change Management practices and trainings.
- Coach teams on ADKAR practices and methodologies.
- Coaching new CDO's on Prosci Change tools and ways to help lead their teams and leaders through change.
- Managed internal and external client-facing relationships through transitional periods.
- Help Leaders lead and coach delivery teams.
- Embraces a growth mindset and demonstrates a passion for life-long learning.
- Designed and have facilitated adult learning experiences.
- A strong desire to lift and build the lives of our employees and consumers in their everyday walk via change.
- Worked with a team to build a CE capability in a fortune 5 Organization.
Srum Master (Team ECHO)
Optum, UnitedHealth Group
10.2020 - 05.2021
- Worked with team to build training experiences an experiential learning experiences as needed.
- Led sprint reviews and planning meetings to promote full team engagement.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Evangelized Agile as strategic asset of culture and business value.
- Researched current trends to stay knowledgeable in Scrum methods.
- Worked with a dynamic diverse team of passionate people towards a common purpose and deliverables.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
Care Consultant, SR.
Amerigroup DC
11.2017 - 11.2020
- I was able to operate in gray spaces while remaining agile, adaptable, and willing to work on hard changes.
- Worked with practices to achieve 5 percent cost reduction in ER visits, Inpatient Admissions, and 2 percent in Pharmacy.
- Gathered and analyzed practice participation data within the Provider Quality Incentive Program, Essentials, and Shared Savings Program.
- Worked closely with providers on Custom Shared Savings Program in designing plans to most effectively improve quality and reduce cost.
- Met with FQHC's on a monthly basis to discuss practices position within their program and how they are executing that program.
- Offered Strategic planning and goal setting advice on how best to implement plans for the Shared Savings Program.
- Worked with Doctors office and consumers.
- Collaborated with Enterprise Provider Health Care team and other program stakeholders, including but not limited to: CDT Market Lead, EPHC Providers Solutions Team to meet provider and practice service needs.
- Used Sales Force and it's tracking communications solution to speak to and track activities with our provider community.
- Trained providers on tools such as PCMS, FRG, TCA and health plan tracking reports for analysis work.
- Analyzed data on a weekly basis to track how providers are performing.
- Managed 9 provider accounts across Maryland and Washington, DC.
- Adjusted Project plans to account for dynamic targets, staffing changes and operational specifications.
- Managed leadership projects.
- Discussed with Providers how best to identify and implement solutions to address Social Determinants of Health.
Provider Relations Account Manager
Health Services
12.2016 - 11.2017
- Worked with the Provider Community to assure timely resolution of issues.
- Completed new Provider Orientation for MCO.
- Met with Providers monthly to establish strong relations with Provider Community.
- Proactively strategized membership growth and retention, through advanced communication to Providers, as well as follow-up to gauge their response to that growth.
- Partnered with Network Development to identify networks gaps and suggests additional providers for recruitment to ensure network adequacy.
- Built a file system in SharePoint to meet the new needs of the department.
Legislative Assistant
Office of Honorable Yvette Clarke
07.2015 - 07.2016
- Met with Organizations and groups on various Healthcare issues in the district the Congresswoman serves.
- Advised the Congresswoman on Legislative Policy issues in Healthcare, Technology, and Business.
- Met with Chief of Staff and Deputy Chief of Staff on the progress of Legislative issues and committees the Congresswoman served.
- Represented the Congresswoman in the public and media.
- Wrote floor speeches and talking points on Healthcare, Immigration, and Economic Policy.
- Worked on a diverse and inclusive team to meet the needs of all of the people the Congresswoman served.
Education
MBA - Technology Management
University of Phoenix
Tempe, AZ 01.2003 - 01.2005
BBA - Management Information Systems
Tennessee State University
Nashville, TN 01.1996 - 01.2000
Certification - Change Management Certified
Professional Sciences
East New York, NY 05.2001 -
Certification - Diversity Equity, Inclusion Certified
Rice University
Houston, TX 05.2001 -
Certification - Agile Scrum Master
Agile Alliance
San Francisco, CA 05.2001 -
Certification - Agility in HR
ICAGILE
02.2024
Skills
IG Agile HR Certified
Customer serviceSenior ManagementInformation SystemsHealthcare Quality
Strategic planningRelationship development
Project Management
Risk mitigation planning
Quality assurance
Change Management (Certified)
Change Management Training
Agile SCRUM (Certified)
Training Lead
Coaching
Collaboration
Instructional Design
Training Delivery
Workshop Coordination
Workshop Facilitation
Meeting Management
Curriculum Development
Advocacy
Timeline
CCLE Program Facilitator/Chief of Staff
UHG, United Health Group
03.2023 - Current
Change Manager/ DEI Consultant
United Healthcare Group
05.2021 - 03.2023
Srum Master (Team ECHO)
Optum, UnitedHealth Group
10.2020 - 05.2021
Care Consultant, SR.
Amerigroup DC
11.2017 - 11.2020
Provider Relations Account Manager
Health Services
12.2016 - 11.2017
Legislative Assistant
Office of Honorable Yvette Clarke
07.2015 - 07.2016
MBA - Technology Management
University of Phoenix
01.2003 - 01.2005
Certification - Change Management Certified
Professional Sciences
05.2001 -
Certification - Diversity Equity, Inclusion Certified
Rice University
05.2001 -
Certification - Agile Scrum Master
Agile Alliance
05.2001 -
BBA - Management Information Systems
Tennessee State University
01.1996 - 01.2000
Certification - Agility in HR
ICAGILE