Marcheall Campbell
Bridgeport,CT
Summary
Dynamic customer care professional with a proven track record at Lincare, excelling in customer relationship management and technical support. Skilled in inventory management and effective communication, I consistently enhanced sales through strategic engagement and problem resolution, ensuring customer satisfaction and operational efficiency. Committed to delivering quality service and fostering strong client connections. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Lincare
Newtown, CT
06.2023 - 11.2024
- Promoted available products and services to customers during service, account management and order calls.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Prepared customer reports by gathering data collected during customer interactions.
Warehouse Supervisor
Kingmaker Steel
Somerset, NJ
02.2018 - 05.2023
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Operated forklifts to fill or empty overhead spaces.
- Established and maintained good relations with customers, vendors, and transport companies.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Developed and implemented safety policies and procedures for the warehouse team.
- Directed receiving, warehousing, distribution and maintenance services.
- Ensured compliance with local regulations related to health and safety standards.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Checked loaded materials compared to work orders for correctness.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Collected stock location orders and printed requests to maintain inventory control.
Education
High School Diploma -
Lenon High School
Jamaica06-1995
Skills
- Technical support
- Customer relationship management
- Effective communication
- Inventory management
- Quality assurance
- Customer service
- Technical troubleshooting
- Punctuality and reliability
- Sales Enhancement Strategies
Timeline
Customer Care Representative
Lincare
06.2023 - 11.2024
Warehouse Supervisor
Kingmaker Steel
02.2018 - 05.2023
High School Diploma -
Lenon High School