MARCHELL LUCKETT
Raleigh,NC
Summary
Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player offering a positive and cooperative attitude.
Overview
19
19
years of professional experience
Work History
Radiology Specialist
Promedica Toledo Hospital
Toledo, OH
06.2022 - 10.2024
- Conducted patient assessments and prepared imaging procedures for accurate diagnostics.
- Collaborated with physicians to discuss imaging results and patient care plans.
- Educated patients on imaging processes to ensure comfort during procedures.
- Documented patient information and imaging details in electronic health records systems.
- Participated in training sessions to stay updated on radiology advancements and practices.
- Recorded patients' medical history, vital statistics, and test results in electronic medical records.
- Monitored patient progress and reported changes in condition to physicians or other healthcare professionals.
- Assisted radiologist with procedures such as MRI scans, CT scans, ultrasounds and mammograms.
- Coordinated scheduling of exams between various departments throughout the hospital facility.
- Provided administrative support by preparing documents, entering data into computer systems, filing paperwork.
- Evaluated incoming orders from referring physicians for accuracy prior to performing tests.
- Participated in continuing education activities to stay abreast of new developments in the field of radiology.
Teleradiology Specialists
Raleigh Radiology
Raleigh, NC
06.2014 - 06.2022
- Obtained information by contacting appropriate personnel or patients.
- Scanned incoming documentation.
- Maintained complete confidentiality in accordance with organization and legal
- Built strong network of outside referral sources within community.
- Observed confidentiality and safeguarded all patient-related information.
- Assisted in patient scheduling and registration processes for radiology services.
- Coordinated communication between medical staff and patients regarding procedures and appointments.
- Executed routine administrative tasks, including filing and data entry in medical systems.
- Addressed patient inquiries promptly to enhance overall patient experience at the facility.
- Provided technical support for customers in resolving complex issues.
Insurance Verification Specialist
Raleigh Radiology
Raleigh, NC
04.2006 - 06.2022
- Assisted customers with store and product complaints.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Verified insurance eligibility for patients at a prominent radiology clinic.
- Collaborated with medical staff to resolve any discrepancies in insurance data.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Ensured that appropriate coding is managed to maximize efficiency.
Phone Operator
Raleigh Radiology
Raleigh, NC
- Called clients to leave voice mail reminders of appointment date and time.
- Connected incoming calls quickly using multi-line telephone system to keep hold times under 60 seconds.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Documented messages left by callers and delivered vital information to intended employees.
- Utilized paging technology within the organization to get in touch with key people.
- Greeted visitors and assisted by answering general questions and directed to desired office.
- Assisted staff with clerical duties, including sorting mail and other unspecified duties.
Education
High School Diploma -
Devilbliss High School
Toledo, OhioSome College (No Degree) - Nursing Practice
Owens Community College
Perrysburg, OHSkills
- Cheerful and energetic
- Data entry
- Work well independently
- Client relations
- Sound decision-making
Training
- Trained in Various Radiology Applications
- PACs
- RIS
- Mach7
- EPIC
- PENRAD
- PowerShare
- CLARI0
- Microsoft 365
Timeline
Radiology Specialist
Promedica Toledo Hospital
06.2022 - 10.2024
Teleradiology Specialists
Raleigh Radiology
06.2014 - 06.2022
Insurance Verification Specialist
Raleigh Radiology
04.2006 - 06.2022
Phone Operator
Raleigh Radiology
High School Diploma -
Devilbliss High School
Some College (No Degree) - Nursing Practice
Owens Community College