Marcheta Powers
Folsom,CA
Summary
Organized Dental Office Administrator known for productive and efficient task completion. Specialize in patient scheduling, billing management, and dental insurance claims processing. Excel at communication, time management, and problem-solving to enhance office operations and patient satisfaction.
Overview
26
26
years of professional experience
Work History
Dental Office Administrator
Keith Grote DMD
Davis, California
01.2021 - Current
- Filed all insurance claims and ensuring accurate payments were received in a timely manner.
- Verified patient information was up-to-date prior to each visit.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Provided administrative support to the dental team, including scheduling appointments, confirming upcoming visits and managing patient records.
- Greeted patients and provided patient forms to be completed before their appointment.
- Created reports on various topics related to office operations for management review.
- Prepared timely office reports covering metrics such as expenses, patient loads and billing.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Practice Administrator
Mark Zablotsky DDS
Sacramento, CA
03.1999 - 10.2020
- Managed all treatment presentation and financial planning with patients
- Business administration including insurance billing and all daily and monthly reporting Collections were consistently at or above 97 % of monthly production
- Resolved billing issues promptly to maintain positive relationships with patients.
- Employee relations including hiring and payroll management
- Monitored employee attendance records and maintained time off requests and approvals accordingly.
- Developed and implemented practice policies and procedures to ensure compliance with applicable laws and regulations.
- Explained policies, procedures and services to patients.
- Addressed customer complaints in a timely manner to maintain high satisfaction ratings.
- Supervised administrative personnel responsible for receptionist duties, filing paperwork.
- Managed daily operations of the practice, including scheduling appointments, processing payments, and maintaining records.
Education
California State University
Sacramento, CASkills
- Dentrix software proficiency
- Claims processing
- Appointment coordination
- Invoicing and billing
- Payment collection
Timeline
Dental Office Administrator
Keith Grote DMD
01.2021 - Current
Practice Administrator
Mark Zablotsky DDS
03.1999 - 10.2020
California State University