Marci Bayles
American Fork,UT
Summary
Senior Commercial Lines Account Manager highly skilled in managing book of business with premium in excess of $2.5M while fostering client retention with expertise in customer service illustrated across 8 years of experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commercial Lines Senior Account Manager
Lebaron & Carroll Insurance
07.2022 - Current
- Increased retention rates by establishing trust and rapport with clients through consistent follow-up and attention to detail.
- Maintained detailed records of client interactions using Epic agency management system.
- Focus on commercial agriculture accounts.
- Supported sales team by generating accurate quotes for prospective clients, contributing to increased revenue growth opportunities.
- Passed two CIC classes and working to earn CIC designation.
- Managed accounts in Utah and Arizona market premium book in excess of $2.5M.
Commercial Lines Account Manager
Behling Perry Insurance
08.2020 - 07.2022
- Collaborated with underwriters to ensure accurate policy issuance, renewals and endorsements.
- Improved account retention rates with exceptional customer service skills and prompt issue resolution.
- Focus on commercial agriculture and construction accounts.
- Managed $2M book of commercial accounts.
Commercial Account Manager
Leavitt Group - Dixie Leavitt Agency
07.2016 - 08.2020
- Reviewed audits of policies, renewals, endorsements for accuracy to facilitate corrections between client and carrier.
- Managed diverse portfolio of commercial accounts, ensuring timely delivery of products and services.
- Provided ongoing support to assigned accounts by acting as their primary point of contact for any issues or inquiries.
- Experience using AMS360 agency management system.
Education
Bachelor of Science - Political Science
University of Utah
Salt Lake City, UT05.1997
Certification
- Property & Casualty License
- CISR Designation
Timeline
Commercial Lines Senior Account Manager
Lebaron & Carroll Insurance
07.2022 - Current
Commercial Lines Account Manager
Behling Perry Insurance
08.2020 - 07.2022
Commercial Account Manager
Leavitt Group - Dixie Leavitt Agency
07.2016 - 08.2020
Bachelor of Science - Political Science
University of Utah
- Property & Casualty License
- CISR Designation
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