Marci Gohn
Crestview,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Professional with strong background in financial management and compliance, equipped to drive revenue growth and enhance operational efficiency. Known for strategic analysis, tax regulation expertise, and keen problem-solving skills. Proven ability to collaborate effectively within teams, adapt to evolving challenges, and deliver consistent results. Highly reliable and focused on achieving measurable outcomes.
Overview
30
30
years of professional experience
Work History
IRS Revenue Officer
Dept of Treasury & Finance
01.2024 - Current
- Enhanced revenue collection by analyzing delinquent accounts and implementing payment plans.
- Investigated financial records to ensure compliance with tax regulations and increase accuracy.
- Improved taxpayer communication through effective correspondence and negotiation.
- Conducted audits of financial records to identify discrepancies and ensure adherence to tax laws.
- Collected outstanding taxes, utilizing legal enforcement measures when necessary.
- Advised taxpayers on tax liabilities and payment options to promote voluntary compliance.
- Reviewed taxpayer accounts to ensure timely and accurate processing of payments.
- Resolved taxpayer disputes by conducting thorough investigations and providing solutions.
- Coordinated with external agencies to facilitate effective revenue recovery.
- Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
- Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
CNA Supervisor
Elkhorn Health and Rehab
01.2020 - 08.2023
- Directed the daily activities of nursing assistants in accordance with established policies and procedures.
- Evaluated staff performance and provided feedback on a regular basis.
- Monitored work assignments to ensure proper staffing levels and timely completion of tasks.
- Collaborated with other healthcare professionals such as physicians, nurses, therapists, pharmacists, to provide comprehensive patient care.
- Created an environment that promotes teamwork among the Nursing Assistant staff members.
- Ensured that all safety precautions are taken by Nursing Assistants during their shifts.
Collections Specialist
State Of Montana
04.2011 - 08.2023
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Recorded and updated customer personal accounts with accurate contact information.
- Recorded information about customers' financial status and collections status efforts.
- Met demands of busy collections group by performing high volume of daily calls.
Front Desk Representative
Charter Spectrum
10.1994 - 11.2010
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Education
Teaching
Western Montana College
Dillon, MTCollections/ Customer Service
Helena Vo Tech
Helena, MTHigh School Diploma -
Capital High School
Helena, MT05.1988
Skills
- Employee Work Schedule
- Critical Thinking
- Employee Supervision
- Verbal and Written Communication
- HIPAA Guidelines
- Patient Advocacy
- Staff Supervision
- Financial investigation
- Problem solving
- Negotiation skills
- Time management
- Analytical thinking
- Customer relations
- Client interaction
- Organizational skills
Education and Training
other
Timeline
IRS Revenue Officer
Dept of Treasury & Finance
01.2024 - Current
CNA Supervisor
Elkhorn Health and Rehab
01.2020 - 08.2023
Collections Specialist
State Of Montana
04.2011 - 08.2023
Front Desk Representative
Charter Spectrum
10.1994 - 11.2010
Teaching
Western Montana College
Collections/ Customer Service
Helena Vo Tech
High School Diploma -
Capital High School
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