Marci Hurlbert
San Clemente,CA
Summary
Dedicated Front Desk Manager with expertise in guest relations and check-in/check-out procedures. Proven ability to optimize operations and enhance team performance, ensuring exceptional customer experiences. Great with crowd direction and guidance while maintaining a sunny disposition.
Overview
20
20
years of professional experience
Work History
Front Desk Manager
Dana Point BodyCentre
Dana Point CA
08.2023 - Current
- Oversaw front desk operations, ensuring exceptional customer service and efficient check-in/check-out processes.
- Managed scheduling and coordination of appointments, optimizing staff availability and resource allocation.
- Implemented training programs for new front desk staff, enhancing team performance and service quality.
- Developed and maintained strong relationships with clients, addressing inquiries and resolving issues promptly.
- Streamlined office procedures, improving workflow efficiency and reducing wait times for clients.
- Monitored inventory levels of office supplies, placing orders to maintain optimal stock for daily operations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in and check-out processes for a smoother guest experience.
Crew Member
Trader Joe's Co.
Laguna Niguel, CA
08.2006 - 04.2022
- Delivered exceptional customer service, ensuring a positive shopping experience for all patrons.
- Assisted in stocking shelves and organizing inventory to maintain store presentation standards.
- Operated cash register efficiently, handling transactions and managing cash flow accurately.
- Collaborated with team members to optimize workflow and enhance store operations during peak hours.
- Trained new crew members on company policies, procedures, and best practices for customer engagement.
- Implemented process improvements that streamlined daily tasks, increasing overall team productivity.
- Maintained cleanliness of work area and adherence to safety protocols to ensure a safe environment for customers and staff.
- Engaged in product knowledge training to provide informed recommendations to customers regarding merchandise offerings.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
General Studies/electives
Saddleback College
Mission Viejo, CASkills
- Reception expertise
- Customer service expertise
- Listening skills
- Check-in and Check-out procedures
- Problem-solving skills
- Guest relations
- Time management
- Customer service management
- POS system operation
- Guest safety
Timeline
Front Desk Manager
Dana Point BodyCentre
08.2023 - Current
Crew Member
Trader Joe's Co.
08.2006 - 04.2022
General Studies/electives
Saddleback College
I've been attending the Dust for many years. I love it.
The first time I attended the Pageant of the Masters I was 10 years old. It was mesmerizing. I worked in the Baubles booth one summer to cover for a friend at the age of 17. It was a wonderful summer. I've been many a summer & a few winters to enjoy the brillant creativity that flows from the Dust folks. I've been making beaded jewelry for the last 40 years as a hobby. The Dust, Fine arts & the Pageant are such magical & fascinating experiences. I would thoroughly enjoy being a part of the experience. Thank you.