Miguel Marenco
College Station
Summary
Results-driven Front Desk Manager with over 4 years of hospitality experience. Expertise in problem-solving, team leadership, and guest satisfaction enhancement. Proven track record in optimizing operations and fostering positive guest interactions.
Overview
2
2
years of professional experience
Work History
Front Desk Manager
Holiday Inn Suites
College Station, TX
11.2025 - Current
- Greeted and assisted guests during check-in and check-out processes.
- Managed reservation systems to optimize room allocation and guest satisfaction.
- Responded promptly to guest inquiries, resolving issues effectively and efficiently.
- Coordinated front desk operations, ensuring seamless communication among departments.
- Maintained accurate records of guest interactions and transactions for reporting purposes.
- Monitored lobby activities, ensuring a welcoming atmosphere for all guests.
- Implemented strategies to enhance overall guest experiences and service quality.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Front Desk Agent
Staybridge Suites Hotel
College Station, TX
07.2025 - 10.2025
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Provided exceptional guest service, addressing inquiries and resolving issues promptly.
- Processed reservations and maintained accurate room inventory using property management software.
- Assisted in maintaining cleanliness and organization of front desk area for optimal guest experience.
Front Desk Manager /General Sales Manager
Aloft Hotel
College Station, TX
12.2023 - 07.2025
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Coordinated room assignments and maintained accurate availability records.
- Trained new staff on front desk procedures and hotel systems.
- Implemented strategies to enhance guest satisfaction ratings through feedback analysis.
- Resolved guest complaints promptly, fostering a positive hotel experience.
- Collaborated with housekeeping and maintenance departments to address guest needs efficiently.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues with rooms promptly.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Promoted upselling opportunities to maximize revenue through available add-ons and packages.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
Education
High School Diploma -
Garfield Senior High School
Woodbridge, VASkills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Guest relations
- Customer service expertise
- Conflict management
- Leadership qualities
- Hospitality service expertise
- Hospitality services
- Oral and written communications
- Reception expertise
- Listening skills
- Hospitality management
Accomplishments
- Promoted from front desk clerk to front desk manager within [Number] months of hire due to exceptional job performance.
- Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
- Pursued relationships with local vendors to supply services to guests, which helped improve hotel revenues by [Number]%.
- Communicated with all departments efficiently as well as with the hotel owner to ensure functionality throughout 250-room property.
- Established lasting relationships with clients through networking and promotional messages which increased repeat business by [Number]%.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Manager
Holiday Inn Suites
11.2025 - Current
Front Desk Agent
Staybridge Suites Hotel
07.2025 - 10.2025
Front Desk Manager /General Sales Manager
Aloft Hotel
12.2023 - 07.2025
High School Diploma -
Garfield Senior High School