Marci Marin

• Supervised daily operations to ensure compliance with healthcare regulations and standards.
• Managed staff schedules and assignments to optimize workflow and resource allocation.
• Implemented process improvements that enhanced patient care delivery and operational efficiency.
• Conducted training sessions for new employees, fostering skill development and team cohesion.
• Streamlined an escalation process to reduce patient's complaints to 20%.
• Solves day to day operational issues
• Develop weekly emails to keep team informed of any new processes.
• Organizing staff to ensure consistent coverage levels throughout the day
• Educated Medical Assistants on appropriate appointment scheduling, to help prevent restriction of access on provider's schedules.
• Supports IT initiatives, including system updates and testing of new upgrades to improve workflow and performance.
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Managed a team of over 25 staff members, overseeing daily operations to ensure efficiency, productivity, and excellent customer service. Responsible for handling duplicate medical record merges, maintaining data accuracy and compliance. Performed end-of-day reconciliation and ensured financial and operational accuracy. Supported IT initiatives, including system updates and testing of new upgrades to improve workflow and performance. Generated and reviewed daily operational reports to monitor productivity and identify areas for improvement. Managed employee timekeeping in Kronos and developed monthly staff schedules to meet business needs. Recognized as Team Member of the Month in 2003 for outstanding performance and leadership.

• Developed training programs to improve team efficiency and foster professional growth within the department.
• Led initiatives to integrate new software systems, improving data management and reporting capabilities.

• Supervised daily operations to ensure efficient workflow and product quality.
• Trained staff on pizza preparation techniques and customer service standards.
• Managed inventory levels and conducted regular stock assessments for accuracy.
• Implemented process improvements to enhance speed of service during peak hours.