Marci Payne

• Directed daily operations, ensuring efficiency and exceptional customer service standards.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Developed staff training programs, enhancing team performance and service delivery.
• Established strategic partnerships with local breweries to expand product offerings.
• Oversaw financial budgeting and forecasting, improving profitability margins consistently.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Coached, mentored and trained team members in order to improve their job performance.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Provided leadership during times of organizational change or crisis situations.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Monitored staff performance and addressed issues.

Answered phones

Proofread diplomas

• Assisted customers with product selection and ordering process.
• Organized inventory shelves for easy access and maintenance of stock levels.