MARCIA BROWN
Millersburg,IN
Summary
Dynamic General Manager with a proven track record at Taco Bell, excelling in budget management and team leadership. Spearheaded strategies that drove year-over-year growth, enhancing customer loyalty and operational efficiency. Adept at contract negotiation and employee coaching, fostering a motivated workforce committed to achieving organizational goals. Had our CORE got a 5 Star rating!! Very goal oriented
Overview
2026
2026
years of professional experience
Work History
Receiver
Keystone RV
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Trained new employees on receiving procedures, improving overall team performance.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Restocked products and rotated items according to standard procedures.
General Manager
Taco Bell
Middlebury, IN
03.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Server Manager
Chillis
Goshen, IN
03.2017 - 06.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Liaised between servers and upper management to address issues and manage challenges.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Education
Lake Central High School
St. John InSkills
- Budget management
- Financial reporting
- Sales strategy
- Contract negotiation
- Team leadership
- Customer loyalty
- Performance evaluation
- Employee coaching
- Problem resolution
- Leadership and team building
- Operations management
- Efficient multi-tasker
Timeline
General Manager
Taco Bell
03.2023 - Current
Server Manager
Chillis
03.2017 - 06.2020
Receiver
Keystone RV
Lake Central High School