Summary
Overview
Work History
Education
Skills
Timeline
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Marcia Burns

Dallas

Summary

Dynamic Team Leader with a proven track record at Walmart, enhancing operational efficiency and customer satisfaction. Skilled in employee scheduling and workload management, I developed training programs that fostered continuous improvement. My ability to influence and motivate teams resulted in streamlined workflows and increased productivity, ensuring optimal performance during peak hours.

Team management professional with robust background in guiding teams to achieve operational goals and improve performance. Known for strong focus on collaboration and adaptability to changing needs, ensuring consistent and reliable results. Skilled in conflict resolution and strategic planning, valued for organizational and leadership qualities.

Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.

Overview

7
7
years of professional experience

Work History

Team Leader Manager

Walmart
01.2021 - 05.2025
  • Led cross-functional teams to enhance operational efficiency and improve customer satisfaction.
  • Developed and implemented training programs for new employees, fostering a culture of continuous improvement.
  • Managed inventory levels using Walmart's inventory management system to optimize stock availability.
  • Streamlined workflows by identifying process bottlenecks, resulting in increased team productivity.
  • Coordinated scheduling and task assignments to ensure optimal coverage during peak hours.
  • Monitored performance metrics and provided actionable feedback to team members for skill development.
  • Facilitated regular team meetings to align goals, discuss challenges, and celebrate achievements.
  • Collaborated with upper management on strategic initiatives aimed at enhancing store operations and profitability.

Shopper

Amazon
06.2020 - 11.2020
  • Curated personalized shopping experiences based on client preferences and trends.
  • Developed strong relationships with clients to enhance service satisfaction and loyalty.
  • Researched and identified high-quality products to meet diverse customer needs.
  • Assisted clients in making informed purchase decisions through expert product knowledge.
  • Streamlined inventory management processes, ensuring timely restocking of popular items.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.

Cook/Server

DISD
09.2018 - 01.2019
  • Prepared high-quality dishes following standardized recipes and presentation guidelines.
  • Maintained cleanliness and organization of kitchen stations to ensure compliance with health standards.
  • Assisted in menu planning by providing input on seasonal ingredients and customer preferences.
  • Collaborated with team members to efficiently manage food prep and service during peak hours.
  • Monitored inventory levels and reported needs for replenishment to minimize waste.
  • Implemented improved cooking techniques that enhanced dish flavors while reducing preparation time.
  • Ensured consistent quality of food served by regularly tasting dishes and adjusting seasonings as needed.

Education

H Grady Spruce
Dallas, TX

Skills

  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills
  • Meeting facilitation
  • Employee scheduling

Timeline

Team Leader Manager

Walmart
01.2021 - 05.2025

Shopper

Amazon
06.2020 - 11.2020

Cook/Server

DISD
09.2018 - 01.2019

H Grady Spruce

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Marcia Burns