Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Marcia Cisneros

Marcia Cisneros

4725 NW 7th St Miami,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front of House Trainer

Chipotle Mexican Grill
12.2022 - 04.2024
  • Develop and implement innovative training techniques to enhance customer service skills and improve overall guest experience
  • Collaborate with management to create and maintain a positive work environment that fosters employee growth and development
  • Assess and optimize training programs to ensure alignment with the latest industry trends and customer preferences, staying ahead of the competition in providing exceptional service
  • Utilize feedback from employees and customers to continually improve training methods and enhance the overall customer service experience
  • Implement technology solutions to streamline cashier operations, such as digital ordering systems and mobile payment options, to enhance efficiency and convenience for customers
  • Create and maintain efficient cash-handling procedures to ensure accuracy and security in all transactions
  • Engage in cross-training opportunities to develop versatile skills and expertise in various roles within the restaurant, contributing to increased operational flexibility and efficiency

Education

High School Diploma -

Coral Gables Senior High School
Coral Gables, FL
06.2024

Skills

  • Excellent interpersonal and communication skills
  • Ability to multitask and work well under pressure
  • Very experienced with operations POS systems to process transactions
  • Able to work cooperatively with team members to accomplish tasks and solve problems collectively
  • Training and mentoring
  • Verbal and written communication
  • Money Handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Attention to Detail
  • Flexible and Adaptable
  • Highly experienced using microsoft Excel and Word

Certification

  • Servsafe Certified - Feburary 2023

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front of House Trainer

Chipotle Mexican Grill
12.2022 - 04.2024

High School Diploma -

Coral Gables Senior High School

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Marcia Cisneros