MARCIA FISCHER
Freedom,WI
Summary
Hardworking and reliable Customer Service Agent focused on going above and beyond to support team and serve customers. Working with customers and offering my top-notch customer service abilities.
Overview
19
19
years of professional experience
Work History
Operator / Owner
Resale on the Net
06.2006 - Current
- I purchase & resell items for a profit in my online store.
- Addressed customer questions with notable professionalism and energetic approach.
- Demonstrated exceptional communication skills through courteous handling of calls, messages and emails.
- Resolved technical issues efficiently by leveraging existing resources and expertise.
- Responded effectively to customer queries, reducing complaint occurrences.
- Monitored industry trends to ensure availability of optimal customer options.
Technical Customer Service Agent
Spectrum
06.2019 - 01.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Managed high-volume of inbound and outbound customer calls
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Education
ASSOCIATE OF SCIENCE - COMPUTER OPERATIONS
NWTC
Green Bay, WISkills
- Manage operations
- Time management
- Customer service
- Product promotion
- Organized
- Customer relations
- Inbound and Outbound Calling
- Direct sales
- High-energy attitude
- Shipping and receiving understanding
- Promotional support
- Call Center Operations
- Communication
- Empathy
- Attentiveness
- Conflict resolution
- Decision making
- Dependability
Timeline
Technical Customer Service Agent
Spectrum
06.2019 - 01.2021
Operator / Owner
Resale on the Net
06.2006 - Current
ASSOCIATE OF SCIENCE - COMPUTER OPERATIONS
NWTC
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