Marcia Franco
Fort Worth
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Business Owner/Office Manager
Beyond The Dreams
Hurst, TX
01.2025 - 12.2025
- Managed daily business operations, customer communications, scheduling, and administrative processes.
- Maintained organized business records, invoices, and documentation.
- Provided excellent customer service and client support.
Coordinated office tasks and strategic planning for business growth.
Receptionist
The Law Office of Vernal Farnum Mejia & Associates
Fort Worth, TX
06.2023 - 02.2025
- Maintained organized filing system for confidential client information per company policy
- Compiled data from various sources into organized reports for management review.
- Handled and responded to internal staff queries related to office operations.
- Achieved excellence in customer service through seamless interactions with diverse range of customers.
- Executed cash register transactions and processed customer payments based on established company guidelines.
- Provided efficient telephone support by answering calls, taking detailed messages, and ensuring seamless transfers to the appropriate departments.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Monitored office supplies inventory and placed orders when necessary.
- Supported staff members with administrative tasks such as typing letters, organizing files, and conducting document scanning and copying as needed.
- Scheduled appointments for clients, customers, and other visitors.
Sales Manager
La Casa De Las Baterias, S.A
Panama, Panama
03.2011 - 02.2022
- Guided and supported junior sales personnel through training, coaching, and mentoring to foster their success.
- Collaborated with senior management to establish long-term strategic objectives for company growth.
- Established connections with key clients, successfully maintaining the customer base.
- Created and presented monthly reports on sales performance to management.
- Managed daily sales department operations and supervised staff members.
- Collaborated with marketing team, contributing to the creation of promotional materials for target customers.
- Convene regular staff meetings to assess objectives for the quarter and year.
- Increased efficiency in the sales department by implementing process changes.
- Successfully executed strategic sales initiatives, enhancing customer base and driving revenue growth.
- Achieved company growth and brand development through expanding market and increasing sales.
- Cultivated and managed customer accounts, fostering strong relationships ensuring satisfaction.
- Managed customer inquiries and resolved issues related to sales and service with efficiency.
Education
Marketing Management - Selling Skills And Sales Operations
Universidad Del Istmo
Panama02-2015
Skills
- Administrative Support
- Strategic Planning
- Organization skills
- Project Coordination
- Performance Improvement
- Verbal and written communication
- Time Management
- Customer relations
Languages
Spanish
Native or Bilingual
English
Limited Working
Education and Training
other
Timeline
Business Owner/Office Manager
Beyond The Dreams
01.2025 - 12.2025
Receptionist
The Law Office of Vernal Farnum Mejia & Associates
06.2023 - 02.2025
Sales Manager
La Casa De Las Baterias, S.A
03.2011 - 02.2022
Marketing Management - Selling Skills And Sales Operations
Universidad Del Istmo