Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcia Gaskins

Fairmont,WV

Summary

Proven track record in customer service and logistics, demonstrated at companies like DoorDash, where efficiency and attention to detail ensured on-time deliveries. Excelled in high-stress situations at InfoCision, enhancing customer loyalty through empathetic dispute resolution. Skilled in teamwork and time management, consistently boosting satisfaction and sales outcomes.

Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.

Overview

25
25
years of professional experience

Work History

Delivery Driver

DoorDash
03.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Customer Service Representative

InfoCision
04.2005 - 03.2006
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Tele Response
10.1999 - 09.2003
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.

Education

CNA/AED Courses

The Training Center
Buckeye Lake, OH
03-2008

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable

Timeline

Delivery Driver

DoorDash
03.2021 - Current

Customer Service Representative

InfoCision
04.2005 - 03.2006

Customer Service Representative

Tele Response
10.1999 - 09.2003

CNA/AED Courses

The Training Center
Marcia Gaskins