Marcia Haynes
Orlando,FL
Summary
Dynamic hospitality professional with exceptional communication and problem-solving skills. Committed to delivering outstanding customer service and creating welcoming environments that enhance guest satisfaction.
Overview
18
18
years of professional experience
Work History
Turndown/Hospitality
Lowes Hotel & Co
Orlando, FL
05.2022 - Current
- Completed day-to-day duties accurately and efficiently by providing a relaxing room environment. Focusing on preparing beds, refreshing line/ amenities and performing light , quick cleaning in occupied rooms. Including opening beds, , replacing used towels, restocking toiletries, emptying trash, closing curtains, adjusting lighting and delivering personalized amenities chocolates or ice.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Sales Associate
Brighton’s Collectibles
Orlando, FL
09.2016 - 04.2022
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Collaborated with team members to ensure efficient store operations.
- Handled customer inquiries and resolved issues promptly.
Sales Associate/Bra Fitting Specialist
Victoria’s Secret
Orlando, FL
09.2007 - 09.2016
- Assisted customers in selecting collectible items tailored to their interests.
- Processed transactions accurately using point-of-sale systems.
- Maintained an organized and visually appealing sales floor environment.
- Provided detailed product knowledge to enhance customer experiences.
- Collaborated with team members to execute promotional displays effectively.
- Trained new associates on store policies and sales techniques efficiently.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Handled customer inquiries and resolved issues promptly and professionally.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Assisted customers in selecting appropriate bra sizes and styles.
- Educated clients on proper bra care and maintenance techniques.
- Conducted fitting sessions using measurement tools for accurate sizing.
- Addressed customer inquiries and resolved fitting-related concerns promptly.
- Trained new staff on fitting procedures and customer service best practices.
Education
High School Diploma -
Hammond High Magnet School
Hammond, LA05-1984
Skills
- Room preparation
- Inventory management
- Team collaboration
- Product knowledge
- Cash handling
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Training and mentoring
- Microsoft Word
- Decision-making
- Networking
- Flexible and adaptable
- Excellent communication
- Written communication
- Team building
- Friendly, positive attitude
- Interpersonal communication
- Multitasking Abilities
- Analytical thinking
- Teamwork and collaboration
- Self-Directed
- Time management
- Sales strategies
- Customer engagement
Timeline
Turndown/Hospitality
Lowes Hotel & Co
05.2022 - Current
Sales Associate
Brighton’s Collectibles
09.2016 - 04.2022
Sales Associate/Bra Fitting Specialist
Victoria’s Secret
09.2007 - 09.2016
High School Diploma -
Hammond High Magnet School