Marcia Hicken
Blackfoot,ID
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service role.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Paraprofessional
Snake River School District
08.2022 - 05.2025
- Supported classroom activities by assisting teachers with lesson preparation and materials organization.
- Facilitated student engagement through interactive learning experiences and hands-on activities.
- Implemented behavioral management strategies to promote positive classroom environments and student cooperation.
- Collaborated with special education staff to assist in individualized education plans for students with diverse needs.
- Monitored student progress, providing feedback and support to enhance academic performance and social skills.
- Engaged in professional development opportunities to enhance skills and knowledge in educational practices.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
Substitute Teacher
Snake River School District
08.2021 - 05.2022
- Developed and implemented engaging lesson plans to enhance student learning experiences.
- Managed classroom behavior to maintain a positive and productive learning environment.
- Adapted instructional methods to accommodate diverse learning styles and needs.
- Collaborated with regular teachers to ensure continuity of educational goals and objectives.
Substitute Cook
Snake River School District
08.2021 - 05.2022
- Prepared and served daily meals in compliance with health and safety standards.
- Maintained cleanliness and organization of kitchen areas to ensure efficient operations.
- Assisted in menu planning, incorporating seasonal ingredients for variety and nutrition.
- Monitored inventory levels, reporting shortages to ensure timely replenishment of supplies.
Education
High School Diploma -
05-1986
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Retail store support
- Problem resolution
- Relationship building
- Payment processing
- Customer satisfaction measurement
- Follow-up skills
- Call management
Timeline
Paraprofessional - Snake River School District
08.2022 - 05.2025
Substitute Teacher - Snake River School District
08.2021 - 05.2022
Substitute Cook - Snake River School District
08.2021 - 05.2022
Logan High School - High School Diploma,
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