Marcia Hickok-Ritchie
Bonney Lake,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Security Professional
Allied Universal Security Services
09.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored property and investigated areas of suspicion.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Floor Associate
Walmart
04.2005 - 04.2005
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Candle Consultant, Customer Service Cashier
Ben Franklin Crafts And Frame Shop
01.2000 - 07.2003
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Completed file maintenance log for price discrepancies.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Cashier
76 Gas Station
01.1999 - 01.2000
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Arco Ampm
01.1999 - 01.2000
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Sumner High School
Sumner, WA01.1996
Skills
- Safety and Security Procedures
- Security Screening
- Screening Personnel
- Customer Relations
- Order Fulfillment
- Credit Card Payment Processing
- Retail Sales Customer Service
- Professional Telephone Demeanor
- Customer Service
- Money Handling Abilities
- Multi-Line Telephone Operation
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
Timeline
Security Professional
Allied Universal Security Services
09.2022 - Current
Floor Associate
Walmart
04.2005 - 04.2005
Candle Consultant, Customer Service Cashier
Ben Franklin Crafts And Frame Shop
01.2000 - 07.2003
Cashier
76 Gas Station
01.1999 - 01.2000
Cashier
Arco Ampm
01.1999 - 01.2000
High School Diploma -
Sumner High School
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