Marcia Johnson

Leasing / Tenant Relations

• Collected and post rent, deliver late rent letters and contact those who have unpaid/owed rent.
• Re-certified tenants annually as required by HUD.
• Maintained resident files and ensure files are in compliance for audits reviews and inspections.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Prepared and execute leases and all addendums at move-in.
• Processed and collect security deposits payments.
• Organized and participate in meetings to give residents opportunity to ask questions and provided forum for issues to be addressed.
• Handled tenant complaints according to policy and procedures.
• Enforced property House Rules and Regulations while processing non-compliance notices proficiently to residents.
• Processed move-out paperwork including inspection of unit, estimating damages and completing refund statements (FAS).
• Familiar with Fair Housing laws & HUD Section 202 guidelines.

Operations

• Worked with tenants, maintenance staff and vendors to ensure work orders are complete within 48 hours.
• Coordinated turnovers and make-ready units with maintenance staff and contractors.
• Monitored progress of maintenance projects and notify appropriate individuals of project updates, delays and schedule changes.
• Coordinated with janitorial staff on maintenance and upkeep of property.
• Inspected property daily for cleanliness and/or safety hazards.
• Coordinated with maintenance team for apartment quarterly inspections required by HUD and followed-up with tenants who fail inspections.
• Coordinated with vendors for quarterly Pest Control inspections required by HUD.
• Maintained vendor Certificate of Insurance (COI) and follow-up with vendors whose certificates have expired.
• Prepared incident reports and communicate with insurance company and fire department when needed.
• Ensured property complies with OSHA, Fair housing, and HUD Regulations and guidelines.

Waitlist Management

• Received and process waitlist applications (receiving paper copy and placing information into Property Management Software (RealPage/Onesite).
• Notified applicants when eligible for next apartment on waitlist.
• Conducted screening and background checks.
• Processed approved or rejected waitlist applications.
• Notified applicants of management's decision on his/her application.

Administrative Support

• Conducted property tours and show apartments to prospective applicants.
• Processed new vendor paperwork and send information to accountants for setup in Property Management Software (RealPage/Financial Suite).
• Oversee daily duties and supervise staff of 3 part-time employees.
• Handled disciplinary actions, performance appraisals and terminations of part-time staff.
• Conducted interviews and hire new staff.
• Order office, janitorial and maintenance supplies as needed.

Accounting

• Communicated with Property Accountants on move-outs to ensure Financial Statements for security deposits are processed efficiently.
• Processed accounts payables (vendor invoices & utility bills).
• Processed Bank Deposits per company policies and procedures.

Provided administrative support to the agent to ensure smooth real estate transactions were performed in an efficient and timely manner.

• Used various software (Zipforms, DocuSign, Triangle MLS, Keller Cloud) to prepare real estate forms, documents and correspondences such as Offer to Purchase Contracts, Exclusive Buyer Agency Agreements, Offer Letters to listing agents and ensured all necessary documents (Mineral Oil & Gas, Property Disclosures, etc) were attached & completed to meet deadlines.
• Performed mass mailing by sending over 800 letters to homeowners to capitalize on potential sales through referrals.
• Input all client information into database (Keller Cloud).
• Kept contacts organized in database to maintain readiness for future mailings.
• Monitored agent's email and responded to time-sensitive emails to promote quicker response to client inquiries.
• Ordered stamps, envelopes and other supplies as needed.

System Administrator

• Managed onboarding and offboarding of employees.
• Configured hardware, devices and software to set up work stations for over 100 employees.
• Performed software installations and upgrades to Windows operating systems.
• Created and activated accounts, validated equipment to ensure needs were met and followed-up regularly to resolve issues.
• Conducted training sessions to new employees requiring access to information systems.
• Held secret-level security clearance while maintaining networks for the Department of Defense in compliance with federal guidelines.

Information Assurance Security Officer

• Lead team of 3 contractors.
• Patched software and installed new versions to eliminate security problems and protect data.
• Analyzed vulnerability issues to identify troubleshooting methods needed for quick remediation.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Maintained current software licenses for computers and mobile devices.
• Conducted security audits to identify vulnerabilities.

Web Developer

• Provided website development for public and intranet websites.
• Provided technical support, troubleshoot and resolved website issues escalated from customers and other departments with 100% success rate.
• Applied emerging technologies to update and maintain site applicability.
• Kept software up to date and monitored website for security vulnerabilities to boost overall security.

• Completed 34 credits towards Associates in Computer Information Systems
• Relevant Coursework Completed: Introduction to Intrapersonal Communication, Introduction to Psychology, Business Administration, Introduction to Computers, English Composition 111
• Member of Phi Theta Kappa Honor Society

Professional Development

• Completed the "Broker Prelicensing Course" at Weichert, Realtor - Mark Thomas Properties Real Estate School, 75 hours
  10 September - 13 December 2019