Summary
Overview
Work History
Education
Skills
Certification
Mission
Intent
Timeline

Marcia Laroza

Stockton,CA

Summary

Throughout my career, establishing consistently and demonstrated a strong commitment to providing exceptional customer service provides positive results, such as building relations with persons and gaining opportunity to interact with a diverse range of customers, resolving their inquiries and ensuring their satisfaction. This experience has honored the abilities to empathize with customers and understand their needs, allowing them enjoy the services and personalize attentive service.

Furthermore, tenure at Walgreens and Asian Food has developed with valuable skills in inventory management and organization. Understanding the importance of maintaining accurate records and ensuring that products are readily available for customers. As a confident manager and the ability to handle the responsibilities of a Clerk, such as maintaining inventory levels, restocking shelves, and assisting customers in locating products.

In addition to professional experiences, possessing a strong work ethic and a genuine passion for helping others. With the belief that every customer interaction is an opportunity to make a positive impact to strive to create a welcoming and friendly atmosphere for all. Being a team player and part of a major retail business with a highly competitive sales goals a highly developed skill set must be aquire. Exceptional communication and interpersonal skills, to build rapport with customers and contribute to a positive shopping experience. Reliable and enthusiastic may produce security and stability. With basic training and guidance and support, surely success should be. Having knowledge and the education around the pharmacy believe that might offer some work. Believe to be a professional within the department. If given the opportunity will put all efforts to be a valued asset.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Package Handler

FedEx Ground
10.2023 - Current
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Daily approximately average of about 5000 plus packages day are to be scanned and sorted.

Customer Service

Family Dollar
04.2017 - 04.2017
  • Provided customers with reliable, enthusiastic and personalized customer service.
  • Oversaw business operations, inventory control, and customer service for restaurant.
  • Implemented customer service policies and procedures for consistent performance standards.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Displayed exceptional customer service and communication skills.

Intern

Walgreens pharmacy
04.2009 - 06.2009
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
  • Gained valuable experience working within pecific industry, applying learned concepts directly into relevant work situations.

FDA Certified Manager

Asian Food Mart
01.2009 - 05.2009
  • Increased team productivity by implementing efficient management strategies and streamlining communication channels.
  • Developed strong client relationships resulting in increased customer satisfaction and retention rates.
  • Coordinated employee training programs to enhance workforce skills, improving overall efficiency and productivity levels.
  • Serviced about maybe a hundred orders a day.

Caregiver

Isiah's Care Home
02.2009 - 03.2009
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting patient''s personal space.

Sales Associate

Macy's
11.2005 - 01.2006
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly by providing welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Some college -

San Joaquin Delta Community College District, Stockton, CA
05.2019

GPA 2.0

Certificate - Pharmacy Technician

Boston Reed College, Stockton, CA
06.2009
  • Completed professional development but is no longer valid.
  • GPA 3.7

High school diploma - General Studies

Amos Alonzo Stagy High School, Stockton, CA
06.2001

GPA 2.8

Skills

  • Typing
  • Loading and Unloading
  • Pallet Jack Operation
  • Package Scanning
  • Willing to Learn

Certification

Class C Drivers License, 06/2021, Present

Mission

My mission to gain experience to find the proper career path. Now that I've been given the chance to join the work force and attain a suitable position it lacks stability and security. What I'm asking for is a full-time or part-time position with benefits and the possibly to begin a long lasting relationship within your company. An entry level position that requires no experience is what I am in need of. For the most part I am trainable and am open to further my education with your help. My success will be entrusted to you as you decide whether or not I can be good for you. I need your support to sustain a better future. So by all means I can be contacted by e-mail at mlaroza78@gmail.com or on my cell phone at (209) 279-9039 to discuss our future together. Thank you so much for your time.

Intent

It is my intention to attain experience with your company. I have minimal communication, computer, and social skills. My desire is to achieve big goals and utilize my abilities as a professional, if given the opportunity.

Timeline

Package Handler - FedEx Ground
10.2023 - Current
Customer Service - Family Dollar
04.2017 - 04.2017
Intern - Walgreens pharmacy
04.2009 - 06.2009
Caregiver - Isiah's Care Home
02.2009 - 03.2009
FDA Certified Manager - Asian Food Mart
01.2009 - 05.2009
Sales Associate - Macy's
11.2005 - 01.2006
San Joaquin Delta Community College District - Some college,
Boston Reed College - Certificate, Pharmacy Technician
Amos Alonzo Stagy High School - High school diploma, General Studies
Marcia Laroza