Marcia Nelson
Jacksonville,FL
Summary
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
Jacksonville, FL
12.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
Delivery Driver
Amazon Flex
Jacksonville, FL
12.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Tugger Driver
Micheals Distribution Center
Jacksonville, FL
08.2022 - 03.2023
- Maintained open lines of communication with supervisors and managers, providing updates on progress and alerting them to any potential challenges or delays.
- Upheld high standards of cleanliness throughout the facility, promoting a clean work environment that minimized risks associated with hazards or accidents.
- Operated various material handling equipment, increasing versatility and providing additional support for warehouse operations.
- Provided reliable transportation services between warehouse locations, streamlining the flow of materials throughout the supply chain.
Team Lead
Safariland LLC
Jacksonville, Florida
08.2010 - 04.2020
- Responsible for achieving production requirements
- Assisted machine operators with finished pieces
- Responsible for achieving production requirements
- Collated components for assembly
- Loaded and unloaded pieces into boxes for shipment
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
Customer Service Associate
Bellsouth Commucations
Jacksonville, Florida
12.1998 - 05.2008
- Managed high call volume with tact and professionalism
- Provided incentive to increase productivity by offering employees awards for best customer service
- Accurately documented, researched and resolved customer service issues
- Defused volatile customer situations calmly and courteously
- Asked open-ended questions to assess customer needs
Forklift Operator
Sears Logistics Service
Jacksonville, Florida
10.1987 - 11.1998
- Coordinated precise loading operations for timely truck dispatch.
- Ensured proper loading and unloading with the forklift.
- Transported materials efficiently to designated locations using forklifts.
Education
Cosmetology Certificate - Cosmetology
Florida State College
Jacksonville, Florida01.2009
High School Diploma - undefined
Jean Ribault
Jacksonville, FL01.1987
Skills
- Communication Skills
- Customer Service
- Transportation
- Teamwork
- Navigation skills
- Critical Thinking
- Attention to Detail
Certification
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- Certified HIPAA certification Red Cross
- CPR
- Medical courier training
- Twic Card
Timeline
Tugger Driver
Micheals Distribution Center
08.2022 - 03.2023
Delivery Driver
DoorDash
12.2020 - Current
Delivery Driver
Amazon Flex
12.2020 - Current
Team Lead
Safariland LLC
08.2010 - 04.2020
Customer Service Associate
Bellsouth Commucations
12.1998 - 05.2008
Forklift Operator
Sears Logistics Service
10.1987 - 11.1998
Cosmetology Certificate - Cosmetology
Florida State College
High School Diploma - undefined
Jean Ribault